Marvin Cubides
Melbourne,Australia
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality
operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable
support. Adept at managing guest relations and resolving issues promptly and efficiently.
Overview
6
6
years of professional experience
Work History
Duty Manager
Lancemore Crossley st
Melbourne
06.2023 - Current
- Supervise and provide guidance to a 5 stars hotel staff, including front desk personnel, Housekeeping and other team members
- Ensure exceptional guest experiences by managing guest check-ins and check-outs
- Streamlined operations and prioritized tasks
- Oversee daily hotel operations, including scheduling staff, managing room inventory, and coordinating with housekeeping and maintenance departments.
Duty Manager
Novotel Melbourne Central
Melbourne
10.2022 - 05.2023
- Established high quality of guest services primarily in areas of arrivals, departures, rooming, special needs and guest enquiries
- Assisted Front Office Management to operate highly proficient and productive front office hotel with over 400 accommodation capacity
- Supervised all front desk services by making sure services are available and carried out with utmost efficiency and professionalism
- Mentored and supported junior staff members to apply best practices and follow procedures.
Guest Service Agent
Novotel Melbourne Central
01.2022 - 10.2022
- Managed over 300 guests with check-ins and check-outs processes
- Collected room deposits, fees, and payments
- Operated switchboard and assisted with guest’s inquiries
- Assisted reservations manager with taking reservations
- Collaborated and communicated with other internal departments to ensure guest satisfaction
- Complied with company procedures and safety policies
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
Room Division Agent
07.2021 - 01.2022
Operations Analyst
Menzies Aviation
Bogota
10.2018 - 06.2019
- Reviewed internal systems and organized training plans to address areas in need of improvement, demonstrating a commitment to continuous improvement
- Analyzed data and relevant reports to support the decision-making process, showcasing a data-driven approach to problem-solving
- Designed plans for operational improvements and suggested changes to systems for overall organization enhancement
- Developed and updated tracking spreadsheets using advanced Microsoft Excel, demonstrating proficiency in data management and analysis.
Tracking Analyst
Servicios Aeroportuarios Integrados S.A
03.2018 - 10.2018
- I – Bogota-Colombia
- Forecasting Human resources need for over 50 aircrafts service per day
- Learned and adapted quickly to new technology and software applications
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
Housekeeping
Novotel
Melbourne, Central
- Checking rooms are serviced to a high standard level
- Implemented Improvement of spreadsheets for operations control in order to automate processes
- Established new standard operating procedures required
- Controlled and created guest requests for housekeeping and front office departments
- Room Auditing
- Front of desk operations training.
Education
Diploma - Leadership and Management
Greenwich Management College
06.2021
Bachelor - Industrial Engineering
District University Francisco Jose De Caldas
09.2017
Skills
- Office and staff streamlining Strategic planning and analysis
- Problem solving Data Analysis
- Customer Service Time Management
- Team Supervision Attention to Detail
- Written and oral communication
Timeline
Duty Manager
Lancemore Crossley st
06.2023 - Current
Duty Manager
Novotel Melbourne Central
10.2022 - 05.2023
Guest Service Agent
Novotel Melbourne Central
01.2022 - 10.2022
Room Division Agent
07.2021 - 01.2022
Operations Analyst
Menzies Aviation
10.2018 - 06.2019
Tracking Analyst
Servicios Aeroportuarios Integrados S.A
03.2018 - 10.2018
Housekeeping
Novotel
Diploma - Leadership and Management
Greenwich Management College
Bachelor - Industrial Engineering
District University Francisco Jose De Caldas
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