Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Generic
Marvin Mesa

Marvin Mesa

Beeliar,WA

Summary

Experienced Manager bringing proven success in operational efficiency. Known for improving customer satisfaction and maintaining high standards of service while effectively managing costs. Strengths include strategic planning, team leadership, and innovative problem-solving skills. Notably reduced operating costs in previous role by implementing process improvements and staff training programs.

Overview

11
11
years of professional experience

Work History

Manager

McDonald's
Perth
12.2017 - 07.2024
  • Guiding, training and developing and supporting the team in achieving their goals
  • Driving exceptional customer experience in store
  • Store merchandising including promotional displays and ticketing, ensuring all products are displayed in an organised and appealing way that adheres to company standards.

Crew Trainer

Mcdonald's
Perth
12.2013 - 12.2017
  • Responsible for ensuring quality customer service, maintaining safety standards, and training new employees in food preparation and sanitation.

Barista /Kitchen Hand

Mcdonald's
Perth
12.2013 - 06.2017

Education

Advancing your Leadership Certificate -

Charlie Bell Online School of Business.
Perth, WA
09.2023

Future Leader Conference -

Charlie Bell School of Management
Perth, WA
09.2023

First Aid Certificate -

CBD College
Perth, WA
08.2023

Fire Training -

McDonald's Head Office.
Perth, WA
09.2022

Leading the Shift Certificate -

Charlie Bell Online School of Business.
Perth, WA
09.2022

Certificate III in Management -

TAFE
Perth, WA
11.2017

Crew Trainer Development Program -

Hamburger University Online.
Perth, WA
08.2016

Year 7-11 -

Divine Mercy College
Perth, WA
07.2016

Bachelor of Commerce - Major in Business Law and Marketing

Curtin University
Bentley, WA

Skills

  • Communication
  • Problem Solving
  • Management Skill
  • Sales management
  • Technical Skills
  • Decision Making
  • Staff Development
  • Staff Management
  • Customer Relationship Management (CRM)

References

Patrick Etorma | Mcdonald's Business Manager 

Phone Number : 0466260385

Email: patricketorma@yahoo.com

Djohana Bisenio | Mcdonald's Business Manager 

Phone Number : 0404930002

Email: djohanabisenio@yahoo.com

Hobbies and Interests

  • Photography
  • Cooking
  • Music
  • Baking

Timeline

Manager

McDonald's
12.2017 - 07.2024

Barista /Kitchen Hand

Mcdonald's
12.2013 - 06.2017

Crew Trainer

Mcdonald's
12.2013 - 12.2017

Advancing your Leadership Certificate -

Charlie Bell Online School of Business.

Future Leader Conference -

Charlie Bell School of Management

First Aid Certificate -

CBD College

Fire Training -

McDonald's Head Office.

Leading the Shift Certificate -

Charlie Bell Online School of Business.

Certificate III in Management -

TAFE

Crew Trainer Development Program -

Hamburger University Online.

Year 7-11 -

Divine Mercy College

Bachelor of Commerce - Major in Business Law and Marketing

Curtin University

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Marvin Mesa