Marvina Zora
Sydney,Australia
Summary
Compassionate and dedicated final-semester university student pursuing a career in social work, currently serving as a Student Social Worker at DCJ Child Protection. Motivated to find a position that offers valuable experience while allowing me to contribute my advocacy skills and passion for making a difference. Experienced in child advocacy, family mediation, and crisis management, with a strong focus on assessing children's safety and coordinating services to promote their well-being. Demonstrates adaptability and a collaborative approach, having worked effectively in diverse workplace environments. Committed to meeting client needs with a friendly, task-oriented attitude, and capable of contributing positively to organizational goals and team dynamics. Proven track record of implementing intervention strategies that enhance child welfare and foster healthy, supportive environments for growth.
Overview
7
7
years of professional experience
Work History
Student Child Protection Caseworker
Department of Communities and Justice
Fairfield, NSW
07.2025 - Current
- Developed case plans in collaboration with families and service providers.
- Facilitated coordination between parents, children, and community resources.
- Monitored case progress and adjusted plans as necessary for effectiveness.
- Maintained accurate and timely documentation of case activities and interventions.
- Advocated for children's rights within legal and social service systems.
- Collaborated with multidisciplinary teams to enhance service delivery outcomes.
- Advised clients on available community resources and provided support to help them access those resources.
- Attended trainings on relevant topics such as trauma-informed care or cultural competency.
- Ensured that appropriate documentation was completed according to agency standards prior to filing any paperwork with the courts.
- Participated in multidisciplinary teams to develop strategies for addressing complex cases involving multiple systems of care.
- Coordinated transportation arrangements for clients when needed.
- Actively participated in weekly team meetings with supervisors and colleagues regarding caseload updates and best practices.
Family Time Worker
Department of Communities and Justice
Liverpool, NSW
04.2025 - Current
- Documented and summarised visit reports to ensure accurate records of family interactions and progress.
- Supervised family visits to promote safe, positive, and constructive interactions between children and their families.
- Coordinated and facilitated transportation for families and children to and from visits, ensuring safety and timely arrivals.
- Maintained detailed case records, including visit summaries, transportation logs, and observed family dynamics.
- Supported child protection efforts by monitoring visits and providing documentation to inform case planning and decision-making.
- Ensured all documentation adhered to confidentiality standards and agency policies within child protection cases.
- Communicated effectively with families, children, and team members to coordinate visits and address any concerns.
- Assisted in maintaining a safe environment during visits by observing interactions, and reporting any concerns or incidents.
Social Work Student
CORE Community Services
Fairfield
01.2024 - 04.2024
- Supported clients in navigating complex social service systems, simplifying the process and improving access to necessary support.
- Advocated on behalf of clients when necessary, ensuring they received fair treatment and appropriate services from external agencies.
- Built strong relationships with community organisations to increase resource availability for clients in need.
- Provided empathetic support for clients navigating difficult life transitions, promoting resilience and self-sufficiency.
- Facilitated group sessions for clients addressing various topics such as budgeting, parenting, or stress management techniques.
- Enhanced client well-being by providing emotional support and guidance during difficult times.
Receptionist
Guirguis Family Medical Practice
Fairfield, NSW
12.2018 - 12.2023
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
- Demonstrated ability to prioritize and multi-task.
- My roles included customer service, mailing, filing, scanning, shredding, maintaining a safe and healthy environment, data entry and phone calls.
Receptionist
P. K Psychological Services
Bankstown, NSW
10.2021 - 06.2022
- Settled any customer disputes in a professional and pleasant manner.
- Brought forth a positive attitude and unwavering work ethic.
- Followed directions from higher-ups and maintained an organized schedule.
- Handled any customer problems with grace and compassion.
- Worked as a productive and polite receptionist, handling all phone calls and initial meetings with patients and families.
Receptionist and Accounts Manager
Endocrine and Metabolic Clinic
Westmead, NSW
04.2021 - 09.2021
- Answered telephone calls from patients and assisted them in any inquiries and bookings.
- Documented patient medical details.
- Collected, sorted and sent out letters, scripts, medication, mail and packages.
- Greeted patients in an appropriate matter while meeting all their needs and wants.
- Scanned, printed and copied patient referrals, notes, reports and tests.
- Working with Co-worker to achieve the best and accomplish goals for the practice.
- Checked over my co-workers completed tasks to ensure everything is accurate.
- Sent out reports to other doctors regarding patients.
- Billed patients accurately.
- Generating financial reports that display the company's profits, equity and cash flow.
- Keeping an eye on incoming payments from accounts receivable and outgoing payments from accounts payable.
- Examining bank statements.
- Ensuring the money left in the practice is accurate.
- Depositing money into the business account weekly.
- Answered customer queries and concerns to the best of my ability.
- Served as an enthusiastic and productive team member.
- Brought forth a self-motivated attitude.
- Worked well independently and also with others.
Work Placement
Prestige Solicitors & Associates
Merrylands
03.2020 - 03.2020
- Welcomed all customers with friendly greeting, answered general question, gathered nature of visit and directed them to specific offices.
- Working with team members and independently to accomplish goals within the workplace.
- Speaking to customers and handling their needs.
- Assisted internal staff with administrative needs to maximize efficiency and team productivity.
- Directed incoming calls to internal personnel and departments, routing to the best-qualified department.
- Kept the reception area clean and neat to give visitors a positive first impression.
- Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
Work Placement
OM Real Estate
Fairfield
11.2019 - 12.2019
- Collected, sorted, distributed and sent mail and packages.
- Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
- Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Kept reception area clean and neat to give visitors a positive first impression.
- Work independently to meet my daily goals and objectives whilst also working in a team environment when needed.
Education
Bachelor's Degree - Criminal And Community Justice/Social Work
Western Sydney University
Liverpool, NSW11-2025
Certificate II - Business
Mary Mackillop Catholic College
Wakeley01.2020
Higher School Certificate -
Mary Mackillop Catholic College
Wakeley01.2020
Skills
- Microsoft Office
- Self-motivation
- Interpersonal Skills
- Critical thinking and Problem-solving
- Conflict Resolution
- Decision Making
- Time Management
- Computer Skills
- Adaptability
- Customer Service
- Ability to Multitask
- Communication
- Leadership Skills
- Effective Time Management
- Ability to Work Under Pressure
- Ability to Work in a Team
- Communication Skills
- Highly responsible and reliable
- Flexibility
- Accurate Money Handling
- Account Management
- Ability to Work Independently
- High Energy
- Cultural competency
- Family support services
- Multidisciplinary collaboration
- Documentation and reporting
- Emotional support
- Professional boundaries
- Motivational interviewing
- Child advocacy
- Empathy development
- Multicultural competence
- Interviewing techniques
- Family assessment
- Child development
- Family support
- Trauma-informed care
- Teamwork
- Client advocacy
- Team collaboration
- Case file documentation
References
- Mouna Kady
Guirguis Family Medical Practice
mounakady@hotmail.com
0497 969 999
- Rim Nano
CORE Community Services
rnano@corecs.org.au
0450 502 393
- Mariana Zora
Department of Communities and Justice
mariana.zora@outlook.com
0426 910 144
- Ramy Bishay
Endocrine and Metabolic Clinic
ramy.bishay@gmail.com
0410 366 737
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Chaldean
Professional
Assyrian
Professional
Timeline
Student Child Protection Caseworker
Department of Communities and Justice
07.2025 - Current
Family Time Worker
Department of Communities and Justice
04.2025 - Current
Social Work Student
CORE Community Services
01.2024 - 04.2024
Receptionist
P. K Psychological Services
10.2021 - 06.2022
Receptionist and Accounts Manager
Endocrine and Metabolic Clinic
04.2021 - 09.2021
Work Placement
Prestige Solicitors & Associates
03.2020 - 03.2020
Work Placement
OM Real Estate
11.2019 - 12.2019
Receptionist
Guirguis Family Medical Practice
12.2018 - 12.2023
Bachelor's Degree - Criminal And Community Justice/Social Work
Western Sydney University
Certificate II - Business
Mary Mackillop Catholic College
Higher School Certificate -
Mary Mackillop Catholic College
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