Marwa Ahmed
Melbourne,VIC
Summary
Enthusiastic, responsible, and organized individual, eager to contribute to team's success and reputation through hard work, attention to detail and excellent organizational skills. Clear understanding of work in fast-pace environments. Motivated to learn, grow and excel in the customer service industry by delivering quality service to a wide range of clients.
Overview
6
6
years of professional experience
Work History
Sales Consultant
PVH Retail Stores, Calvin Klein
10.2022 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Maximized customer retention by resolving issues quickly.
- Maintained organized, presentable merchandise to drive continuous sales.
- Oversaw daily outbound calls to identify services that address primary needs.
- Trained and mentored new sales representatives.
- Managed efficient cash register operations.
Covid-tester
Direct Health Solution
11.2021 - 01.2022
- Administered required COVID-19 rapid tests and collected specimens using proper swabbing technique.
- Followed in-process quality control procedures and performed accurate data entry of patient information to prepare collected specimens for testing and analysis.
- Reminded individuals to follow proper social distancing and comply with mask mandates.
- Sanitized work area and sterilized equipment and instruments to comply with protocols.
Locker Room Attendant
FOMO Festival
01.2020 - 01.2020
- Interacted warmly, courteously and professionally with guests, patrons and associates and cultivated joyful, inviting atmosphere while performing menial but important tasks with vigour.
- Answered enquiries about festival, facilities, and services.
- Supervised event lockers and ensured personal belongings were safe.
- Managed money and processed payment.
- Resolved guest complaints to maintain complete customer satisfaction.
Lab Researcher
La Trobe University, Melbourne Campus
12.2017 - 01.2018
- Recorded and analyzed data to produce reports of results.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Participated in lab meetings and project presentations.
- Prepared samples for analysis by performing complex sample preparation tasks.
Education
Bachelor of Science - Clinical Technology
Swinburne University of Technology
Melbourne, VIC08.2024
Skills
- Information Confidentiality
- Data Entry
- Organizational Skills
- Team Building
- Customer Service
- Problem Resolution Active Listening
- Cultural awareness
- Payment processing
- Cleaning and Sanitizing
- Time Management
- Demonstrations
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Sales Consultant
PVH Retail Stores, Calvin Klein
10.2022 - Current
Covid-tester
Direct Health Solution
11.2021 - 01.2022
Locker Room Attendant
FOMO Festival
01.2020 - 01.2020
Lab Researcher
La Trobe University, Melbourne Campus
12.2017 - 01.2018
Bachelor of Science - Clinical Technology
Swinburne University of Technology
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