Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marwa Ahmed

Melbourne,VIC

Summary

Versatile and driven professional with a strong background in healthcare, customer service, and sales. Experienced in frontline public health roles, including COVID-19 testing and community education, with a demonstrated commitment to health promotion and data integrity. Proven sales abilities in a fast-paced retail environment, with strengths in customer engagement, team collaboration, and training. Currently completing a Bachelor of Health Science (Clinical Technology), combining clinical knowledge, communication, and analytical skills. Well-prepared to contribute to public health initiatives or represent healthcare products with confidence, credibility, and compassion.

Overview

6
6
years of professional experience

Work History

Sales Consultant

PVH Brands Australia PTY LTD
Melbourne , VIC
05.2022 - Current
  • Greeted incoming customers and provided expert sales and service to drive revenue.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Participated in regular training sessions on new products, services, and industry trends.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Managed daily store operations, including opening/closing duties, end-of-day banking, and accurate entry of revenue data using Excel.
  • Led training for new hires, providing guidance on store procedures, customer service protocols, and POS system usage.

COVID-19 Tester

Department of Health Services (DHS), Australia
Melbourne , VIC
10.2020 - 01.2022
  • Educated community members on the importance of following social distancing guidelines and wearing face coverings when out in public.
  • Conducted COVID-19 swab tests in accordance with government health protocols.
  • Provided clear instructions to individuals undergoing testing.
  • Maintained strict hygiene and PPE standards to ensure the safety of patients and staff.
  • Maintained accurate records of test results and other relevant information in electronic health records system.
  • Worked collaboratively in high-pressure environments during peak testing periods.

Research Assistant (Short-Term Placement)

La Trobe University
Melbourne , VIC
05.2019 - 07.2019
  • Contributed to a research project focused on improving accessibility and quality of healthcare for diverse populations.
  • Conducted literature reviews on healthcare delivery models and public health interventions.
  • Assisted in data collection and analysis to identify gaps in service and health equity.
  • Collaborated with academic researchers to support findings and policy recommendations.
  • Gained practical exposure to research methodology and public health reporting.

Education

Bachelor of Health Science - Clinical Technology

Swinburne University of Technology
Melbourne, VIC
12-2024

Skills

  • Customer service
  • Healthcare technology
  • Team collaboration
  • Sales strategies
  • Time Management
  • Microsoft Office (Excel, Word, PowerPoint)
  • Literature Review & Research Support
  • Adaptability in Fast-Paced Environments
  • Persuasive communication

Languages

English
Native/ Bilingual
Arabic
Full Professional

Timeline

Sales Consultant

PVH Brands Australia PTY LTD
05.2022 - Current

COVID-19 Tester

Department of Health Services (DHS), Australia
10.2020 - 01.2022

Research Assistant (Short-Term Placement)

La Trobe University
05.2019 - 07.2019

Bachelor of Health Science - Clinical Technology

Swinburne University of Technology

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Marwa Ahmed