Marwa Eisa
Carlton,VIC
Summary
- Seeking employment that is challenging and interesting which gives me opportunities to learn, innovate and enhance my skills and strengths in conjunction with company goals and objectives.
- To achieve high career growth in medical receptionist through a continuous process of learning and achieve my goal to become a successful professional.
Overview
15
15
years of professional experience
Work History
Home base
- Key responsibilities:
- Provide a range of activities to promote physical, social, emotional and intellectual development for each child
- Supervise the activities of children in their care, always ensuring their physical safety
- Support and guide children's behaviour using positive strategies
- Maintain a safe, clean and appealing environment for children
- Ensure meals and snacks provided for children are varied and nutritionally adequate
- Maintain records of children's development within identified learning outcomes
- Provide feedback to parents about their child's day.
- Maintain a daily record of accidents, illnesses and the administration of medicine in accordance with requirements.
Service coordinator
Paragoncare Service and Technology
01.2020
- Responsibilities and Duties
- Description:
- Service Logistics:
- Receive incoming packages for workshop repairs, unpack and manage as per incoming goods procedures as required.
- Re-pack outgoing completed workshop repairs and prepare as necessary for shipping as per outgoing goods procedures.
- Book couriers for outbound repaired equipment.
- Shipping and tracking of loan equipment.
- Ordering of Service spare parts.
- Service Coordinator
- Create jobs and quotes for all incoming workshop repairs, into the service job tracking system, and schedule priorities for technicians.
- Coordinate and liaise with customers and technical support staff to drive all aspects of a job cycle to ensure new work is progressed and tracked through to completion in a timely manner
- Including: new job entry, job scheduling, quote follow-up, etc.
- Call handling of service customer enquiries (external & internal).
- Scheduling of field work as required.
- Service Admin
- Invoicing of completed service jobs.
- Managing loan units and new stock in the Service Management System.
- Communicating with Suppliers for ordering stock and follow up as required.
- Communicate with the Business Development Manager regarding contracts.
- Purchasing office supplies and equipment other goods up to the value of $500 as required
Family day care educator
01.2013 - 01.2019
Receptionist (Volunteer)
Sadaqat charity association
01.2004 - 01.2011
- Key responsibilities
- Welcoming visitors, answering the telephone and answering any inquiries.
- Scheduling appointments, meetings and keep those appointments on time.
- Keeping a clean and calm reception area.
- Processing billing and payments.
- Faxing, scanning, filing, and mailing documentation.
- Monitoring and ordering office supplies.
- Booking and organising staff meetings.
- Maintaining information confidentiality at all times.
Customer service
DHL for shipping and freight transportation
01.2006 - 01.2010
- Key responsibilities:
- Provide general customer support.
- Update customers records.
- Office reception and administrative support the customers.
- Answering phone calls, responding to emails and personal enquiries.
- Ordering and tracking stock of office supplies.
- Assist the sales team.
Education
Health administration certificate 4 - undefined
IHNA
01.2023
Early childhood education and care certificate 3 - undefined
Open colleges
01.2013
Bachelor of translation and language - undefined
National ribat university
01.2006
Skills
- Multi-tasking
- Organisational skills
- Customer service
- Communication skills
- Time management
- Telephone skills
- Attention to detail
Tel
0431526709
Familydaycareeducator
2013, 2019
References
- Emeel Gayed, State Service Manager VIC/TAS, 1300 246 633, 0436 015 630, emeel.gayed@paragoncare.com.au
- Nusiba Ahmed, Volunteering colleague in Sadagat association charity., Client in my family day care business., 0426533708
Professional Registration
- Driving license
- NDIS worker screening check
- Working with children check
- Police check
- HLTAID001
- HLTAID004
Timeline
Service coordinator
Paragoncare Service and Technology
01.2020
Family day care educator
01.2013 - 01.2019
Customer service
DHL for shipping and freight transportation
01.2006 - 01.2010
Receptionist (Volunteer)
Sadaqat charity association
01.2004 - 01.2011
Home base
Health administration certificate 4 - undefined
IHNA
Early childhood education and care certificate 3 - undefined
Open colleges
Bachelor of translation and language - undefined
National ribat university
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