Marwa Khanafer
Sydney,NSW
Summary
Achieved a 20% increase in customer satisfaction through effective team collaboration. Enhanced shopping experiences by fostering a positive retail environment. Developed strong stakeholder relationships to drive customer loyalty.
Overview
3
3
years of professional experience
Work History
Zimmermann Stock Coordinator
Zimmermann
Bondi, NSW
07.2025 - Current
- Managed inventory levels to ensure optimal stock availability and minimize discrepancies.
- Coordinated stock transfers between locations, enhancing efficiency in supply chain processes.
- Implemented inventory tracking systems, improving accuracy and reducing stock loss.
- Trained new staff on inventory management practices and system usage to ensure compliance.
- Conducted regular audits of stock levels, identifying trends and recommending adjustments as needed.
- Analyzed inventory reports to forecast demand and support strategic purchasing decisions.
Zimmermann Client Advisor
Zimmermann
Bondi
05.2025 - 07.2025
- Developed personalized client solutions to enhance satisfaction and loyalty.
- Managed client accounts, ensuring timely responses and effective communication.
- Collaborated with cross-functional teams to streamline client onboarding processes.
- Conducted product presentations, showcasing features and benefits to clients.
- Trained new team members on best practices for client engagement and support.
Department Supervisor
JD. Sports
Sydney, NSW
03.2024 - 05.2025
- Delivered excellent customer service, driving quality shopping experiences.
- Handled escalated customer issues, driving customer satisfaction and repeat business.
- Maintained knowledge of product ranges and services to improve customer experience.
- Lead weekly team meetings to discuss upcoming tasks, review project status updates, and resolve any issues or concerns.
- Implemented strategies for conflict resolution among team members.
- Cultivated strong working relationships with internal and external stakeholders to ensure effective communication and collaboration.
- Collaborated with other departments across the organization to facilitate cross-functional projects.
Christmas Casual Retail Assistant
Stax
Sydney, New South Wales
11.2024 - 02.2025
- Conducted daily cleaning duties such as mopping floors and dusting surfaces.
- Organized stock room efficiently to improve efficiency when restocking shelves on the sales floor.
- Built strong relationships with colleagues through effective communication and collaboration.
- Developed extensive knowledge of products and services offered by the store to provide accurate information to customers.
Retail Assistant
AJE
Miranda, New South Wales
12.2022 - 01.2024
- Demonstrated ability to work both independently and as part of a team in a fast-paced environment.
- Operated cash registers to process customer transactions.
- Developed excellent customer service skills, including providing advice on product selection to customers.
- Displayed strong organizational skills, ensuring store displays were neat and orderly at all times.
- Resolved customer complaints quickly with empathy and understanding.
Education
International bachelorette - undefined
Al Zahra college
Arncliffe12.2023
Skills
- Customer service
- Multitasking
- Effective communication
- Customer assistance
LANGUAGES
Arabic Native School
French Intermediate Living abroad
Timeline
Zimmermann Stock Coordinator
Zimmermann
07.2025 - Current
Zimmermann Client Advisor
Zimmermann
05.2025 - 07.2025
Christmas Casual Retail Assistant
Stax
11.2024 - 02.2025
Department Supervisor
JD. Sports
03.2024 - 05.2025
Retail Assistant
AJE
12.2022 - 01.2024
International bachelorette - undefined
Al Zahra college