Marwan Ghandour

Roving security officer at various sites including Barangaroo

• Opening and closing of premises (Chisholm Institute)
• Security patrols of the site – both internal and external
• Customer Service

• Conducting home opens including taking client details, opening and securing rental properties and completing landlord and applicant reports
• Performing my role in a set time frame, being punctual and working under pressure
• Strong security focus by checking photo ID’s and security each home after the open

• Opening and closing of premises
• Security patrols of the site – both internal and external
• Reporting defects and incidents and escalating issues as required
• Assisting staff and visitors to provide exceptional customer service
• Enforcing site, building, employer policies and rules
• Check that relevant registers and reports are filled in accurately
• Responding to incidents
• Maintaining site cleanliness and access

• Customers included Mondelez foods, Coca Cola, FRV Training Academy and Ikea
• Customer Service Concierge at Australian Synchrotron with gate surveillance
• Guarding premises and property
• Managing aggressive and intoxicated clients
• Managing safety for both the team and clients including managing truck driver fatigue and drug and alcohol management in order to protect customers, contractors and company reputation

• Customer service including cash handling and barista skills.
• Serving food at the bar
• Maintaining cleanliness and food safety standards

• Completing rosters and scheduling team members
• Ordering stock and inventory through SAP
• Packaging / wrapping products in a fast paced food production environment (FMCG)(GMP)
• Quality control of products that met management expectations and customer requirements
• Monitoring stock amounts using internal database
• Opening and closing facilities – ensuring premises are left safe, clean and secure
• Supporting and demonstrating OH&S practices and reporting hazards
• Reporting to management on production targets, processes and outcomes in a timely manner with very few complaints
• Labelling and completing quality control documentation and quality assurance using SAP