Mark Kourouche

Dynamic and results-oriented executive with a proven track record of driving operational excellence, fostering strategic partnerships, and enhancing customer experiences within complex, unionized environments. Skilled in leading geographically dispersed teams and implementing transformative initiatives to achieve organizational objectives. Seeking to leverage extensive expertise in enablement and strategic leadership to drive impactful change within Sydney Trains.

Future Focussed Strategic Business Planning and Direction, Business Performance Development and Management, Safety Culture and Safety Accountabilities Focus, Build and Maintain Strong Stakeholder Relationships, Effective Leadership and People Capability Development, Modelling TfNSW Five Ways of Leading & Behaviours, Build Effective Employee, Customer and Community Engagement, Business Acumen and Commercial Principles, Sponsorship of large scale Transformational and Strategic Programs, Workforce Planning and Fiscal Management, Compliance Assurances and Governance Control, Associate Director Operations – NSW TrainLink, 03/2020 – Current, Negotiated across government and states’ jurisdictions significant health and safety outcomes for the regional communities and the people of NSW., Developed strategic and practical processes achieving conspicuous improvements in the areas of safety assurances and compliance with all legislative and relevant regulatory requirements., Re-aligned various establishments and developed people capabilities that contributed to a continuous improvement culture and enhanced career progression opportunities., Audited & focussed on the Region’s SMS compliance that improved leaders’ proficiencies in executing safety responsibilities and region’s compliance rate from 20% in March 2020 to 97% in September 2020., Led the operational planning and regional readiness and improved the overall region’s performance by providing a visible leadership and a clear direction resulting in a constant realisation of operational efficiencies and achieving better business outcomes., Acting Director Region South & West, 05/2022 – 06/2023, Drive change management initiatives and introduced new sustainable processes resulting from industrial instruments that help the safety and durability of the region, e.g new FRMPs, Sponsored and lead the delivery of significant ‘Make A Difference’ Programs (MAD) that improved and supported safety improvements and leadership capability development across all leadership cohorts, Working with all levels of service delivery partners and successfully managing to positively influence business directions, fostering effective community and stakeholder engagement, Making direct impacts on the NSW regional economy by keeping people and goods moving, connecting communities, and advocating for best customer outcomes, Led the development of Region South & West renewed direction and business plan and supporting the leadership team implementing the region’s ‘Back to Basics’ plan, Leading the implementation of Sexual Harassment Awareness, Currently facilitating Practical Problem Solving process to support a key MAD strategy of reducing employee harm., A/Deputy Executive Director Train Crewing – Sydney Trains, 02/2019 – 11/2019, Managed the performance of sector 3 Train Crew depots and achieved continuous improvements in workplace safety, service delivery and crew utilisation to meet the growing customer expectations., Lead and managed a team of Crew Area Managers, provided strategic leadership and direction that achieved the directorate’s objectives and led to better business outcomes., Worked with the team in driving the directorate’s priorities and developing leaders’ capabilities that resulted in enhanced employee engagements and a noticeable behavioural transformational change., Developed a trust and positive relationships with the unions and key stakeholders that led to amicable resolutions of workplace industrial issues and the development of partnership governance to proactively review and address issues and concerns and to advance creative ideas and initiatives., Area Manager Train Crewing – Sydney Trains, 07/2013 – 03/2020, Drove reform in train crew operation and supported practices achieving continuous improvements in service delivery, safety indicators, cost efficiencies and customer satisfaction., Managed and led teams of managers and train crew personnel, developed succession plans, built internal expertise and ensured employees are adequately resourced to perform to their best., Implemented workplace and culture changes ensuring greater focus on adherence to safety standards and enhanced customer satisfaction and restoring professional image., Built and maintained effective relationships with stakeholders and unions supporting effective management of industrial relations matters and consultative approach to improve relationship and reduce disruptions., Regional Operations Manager, Security Division – RailCorp, 08/2006 – 02/2012, Managed and led security leadership team through staff engagement and the development and implementation of performance management systems that improved teams’ productivity and morale., Planned, coordinated and executed security operations and hall mark events that resulted in significant improvements to customer safety and security on the rail network and generated additional revenue through increased patronage and effective deployment of Transit Officers and Security Resources., Developed and maintained high-level cooperative relationships with key internal and external stakeholders and with various law enforcement disciplines including NSW Police and the AFP., Set high level standards for continuous improvements in customer satisfaction, safety practices, revenue protection strategies and regulatory compliance

• Leadership Academy – Public Sector Commission, 2023
• Diploma in Applied Business Management, University of Sydney (UTS)
• Bachelor of Engineering Architecture, Institute of Fine Arts – University of Tripoli, LEBANON