Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Mary Afoa

Summary

I am self-motivated bringing proven organizational and customer and vendor relations skills. Independently solved problems and kept teams on task to handle diverse business requirements. I am a driven individual offering in-depth experience in administration of vital category reviews and processes with strengths in daily task management, workflow improvements and customer service. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. I have a clear understanding of my roll motivated to learn, grow, and excel in the business.

Overview

13
13
years of professional experience

Work History

Customer Space Micro Planner

Big W
05.2023 - Current
  • Analyse customer data & market insights to make recommendations on our products spacing and ranging initiatives
  • Partner closely with Operation and Support Office Teams to continuously improve our planograms roll outs
  • Work end to end with stakeholders to deliver project milestones and deliver planograms into stores as per scheduled timelines
  • Utilising visual merchandise principles to build a planograms that contribute positively towards our customer shopping experience
  • Participate in and support initiatives that drive continuous improvement for the business performance
  • Support with any planograms related queries

CATEGORY ASSISTANT

BigW
09.2021 - 05.2023
  • Mass upload - new lines, Upload Images into DAM, Placing Seasonal Orders - Indent/Local, FDS Local Orders, Brochure Submissions with marketing team, Marking up Brochure, Assisting multiple stakeholders externally/internally, Managing Master Data, Promotional Portal – Accepting Deals & Loading Offers, Daily Tasks

CATEGORY ASSISTANT

Woolworths Group Limited
02.2011 - 09.2021
  • Trained new employees on administrative procedures, company policies and performance standards
  • Composed internal memos and external correspondence for management and reviewed all documentation to eliminate errors
  • Drafted professional letters
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service
  • Scheduled office meetings and vendor meetings for team
  • Resolved issues quickly and effectively reducing customer complaints
  • Checked pricing/cost, brochure pages, sales plans information for accuracy, making changes for events and promotions
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation
  • Resolved customer concerns efficiently to promote satisfaction and loyalty
  • Working with Category Manager and vendors to complete reviews according to scheduled timelines
  • Updated tracking spreadsheets with latest information
  • Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail
  • Successfully completed projects/reviews
  • Answered questions and addressed, resolved or escalated issues to management to satisfy customers
  • Assisted team members with tasks on daily basis.

DATA ENTRY OPERATOR

Allied Express
  • Received incoming calls
  • Responded to customer inquiries with patience and positivity to establish excellent first impression
  • Entered data into databases with speed and accuracy.

PICKER PACKER

Jenny Craig
  • Kept records accurate and current by documenting all movements in company system
  • Minimized waste by strictly following packing procedures and reducing volume of packaging materials used to prepare shipments
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.

FREIGHT FORWARDER

World Courier Pty Ltd
  • Stayed on top of shipment locations and current status to update offices and customers
  • Handled pricing and routing for international shipments every day
  • Resolved shipment problems, improved operations, and provided exceptional client support.

JUNIOR LEGAL SECRETARY

McCabe Brown Lawyers
  • Assisted attorneys in collecting information such as employment, medical and other records
  • Scheduled and made appointments for attorneys
  • Filed documents with courts on behalf of attorney
  • Created, indexed and maintained client binders
  • Obtained signatures from attorneys for legal documents
  • Prepared legal correspondence and wrote professional letters for legal assistants and attorneys
  • Answered and directed calls using multi-line switchboard
  • Organized files for court proceedings
  • Created expense reports and time sheets for the office.

Education

NSW Cert II in Computer Applications -

TAFE - Macquarie Fields

Year 10 School Certificate -

Sarah Redfern High School

Skills

  • Category Reviews
  • Spreadsheets
  • Scheduling and calendar management
  • Customer follow-up
  • Administrative support
  • Letter preparation
  • Requests for information
  • Database Entry
  • Taking Directions
  • Verbal and written communication
  • Customer and vendor relations
  • Time management
  • Relationship building
  • Employee training
  • Good time management skills
  • Strong communication skills, ability to build strong relationships with key stakeholders
  • Previous experience working in a retail industry is desirable

Hobbies and Interests

My personal interest is learning new skills, I love Sports and Fitness, Music, Cooking. Importantly, spending time with family.

Timeline

Customer Space Micro Planner

Big W
05.2023 - Current

CATEGORY ASSISTANT

BigW
09.2021 - 05.2023

CATEGORY ASSISTANT

Woolworths Group Limited
02.2011 - 09.2021

DATA ENTRY OPERATOR

Allied Express

PICKER PACKER

Jenny Craig

FREIGHT FORWARDER

World Courier Pty Ltd

JUNIOR LEGAL SECRETARY

McCabe Brown Lawyers

NSW Cert II in Computer Applications -

TAFE - Macquarie Fields

Year 10 School Certificate -

Sarah Redfern High School
Mary Afoa