Mary-Ann Van Den Breul
Summary
Personable Office Administrator with 16 years of knowledge and experience in the Swimming Pool Construction Industry. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls, emails and fulfilling administrative duties. Ready to assist Manager to achieve Company goals. Professional and welcoming in creating upbeat work environment. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Energetic hardworking Pasta Cook with passion for food and commitment to providing customers with exceptional culinary experiences. Focuses on using fresh ingredients to create flavourful dishes appealing to different palates. Team player offers clear communication and problem-solving. Detail-oriented professional with background of over 10 years cooking delicious pasta dishes. Dedicated to delivering highest quality customer service. Expert at succeeding in high pressure environments while remaining calm. Safety-minded when carefully following food handling regulations and procedures.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Administrator
Aquazone Pools And Spas
07.2007 - Current
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Supported Manager with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Boosted company image by greeting incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Kept reception area clean and neat to give visitors positive first impression.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Edited documents to improve accuracy of language, flow, and readability.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Opened and closed office and monitored shift changes to uphold successful operations strategies and maximize business success.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Built strong relationships with clients through exceptional customer service, leading to increased repeat business.
- Built relationships with customers and community to establish long-term business growth.
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Developed and presented Swimming Pool Quotations to potential customers.
- Collaborated with Manager to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Pasta Cook
Casablanca Pizza And Pasta Restaurant
01.2014 - Current
- Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
- Enhanced customer satisfaction by ensuring timely preparation and delivery of pasta orders.
- Collaborated with dining room staff to ensure seamless communication between front-and back-of-house operations.
- Reduced food waste by properly storing ingredients and maintaining optimal inventory levels.
- Maintained high standards of cleanliness and sanitation in the kitchen, adhering to food safety regulations and guidelines.
- Successfully managed special events catering, coordinating with clients to develop custom menus tailored to specific needs.
- Mentored other cooks, providing guidance on culinary techniques and fostering professional growth within the team.
- Collaborated with Restaurant Management to develop and execute strategies for improving overall guest satisfaction.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for minimizing risks to customers such as food allergy sufferers.
- Trained and supervised cooking staff to expertly meet daily needs to perform various preparation tasks under pressure.
- Cooked memorable dishes that brought new customers into establishment.
- Worked closely with front-of-house staff to facilitate excellent customer service regarding special requests or dietary restrictions.
- Demonstrated versatility by preparing a wide range of sauce options to complement various pasta dishes.
- Prioritized time management to ensure simultaneous preparation of multiple orders without compromising quality.
- Contributed to overall kitchen success by collaborating with other cooks during busy shifts.
- Adapted quickly to changing priorities when faced with unexpected ingredient shortages or last-minute menu changes.
- Responded efficiently to customer inquiries about ingredient sources or allergen concerns.
- Ensured consistency in taste profiles across all prepared items while staying true to traditional Italian culinary roots.
- Increased guest satisfaction rates by accommodating specific needs such as gluten-free or vegan preferences when preparing pasta dishes.
- Demonstrated continuous improvement efforts through ongoing professional development and learning from industry trends.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Monitored food quality and presentation to maintain high standards.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Identified inefficiencies leading to improved productivity.
Education
High School Diploma -
Mooroopna Secondary College
Mooroopna, VIC2005
Cert. II in Food Kitchen Operations - Hospitality
GOTAFE
Shepparton2005
Cert. III in Early Childhood Education And Care - Early Childhood Education
Partners in Training
Shepparton, VIC2014
Diploma of Early Childhood Education And Care - Early Childhood Education
Partners in Training
Shepparton2015
Skills
- Office Administration
- Telephone Etiquette
- Customer Engagement
- Administrative Support
- Attention to Detail
- Microsoft Office
- Food Safety Knowledge
- Inventory Management
- Works Well Under Pressure
- Multitasking and Organization
- Effective Team Player
- Work Planning and Prioritization
Affiliations
- Music
- Gardening
- Cooking & Baking
- Sewing
- Volunteer work
- Video games
- Movies
Certification
- Driver Licence Victoria Australia
- Food Handling Skill Set
- Food Safety Supervision Skill Set
- Introduction to Espresso Coffee
- Responsible Service of Alcohol
- Cake Decorating
- Provide First Aid in an
Education and Care Setting
(includes CPR) - Provide First Aid
(includes CPR)
Languages
English
Native or Bilingual
Timeline
Pasta Cook
Casablanca Pizza And Pasta Restaurant
01.2014 - Current
Office Administrator
Aquazone Pools And Spas
07.2007 - Current
High School Diploma -
Mooroopna Secondary College
Cert. II in Food Kitchen Operations - Hospitality
GOTAFE
Cert. III in Early Childhood Education And Care - Early Childhood Education
Partners in Training
Diploma of Early Childhood Education And Care - Early Childhood Education
Partners in Training
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