Mary-Anne Giovanetti
Summary
Honest and reliable team member that is punctual and prompt in work habits. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
With over 10 years of experience in health care administration roles including direct care assistance and advocacy. I thrive in situations that require resolving problems and improving customer satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Hearing Care Co-ordinator
Bloom Hearing Specialists
01.2022 - 12.2022
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Business Support and Rostering Officer
Disability Support Services
07.2021 - 12.2021
- Rostering of staff for direct care of both aged care and disability clients in their homes and care homes
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and maintained courteous and effective working relationships.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Ordering of office supplies and reception management
Direct Care Assistant
Mercy Health
10.2017 - 12.2020
- Personal Care Companion / Reception and admin support
- Helped with home management tasks, meal preparation, grocery shopping and routine cleaning.
- Analyzed overall patient performance and documented any changes in clients in liaison with nursing staff
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to nurse manager.
- Administered medication as directed by physician.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Used Ecase and MercyNet intranet to maintain records of services performed and apparent condition of patients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Personal Care Assistant
Caring For U Nursing Agency
01.2018 - 01.2019
- Assisted with daily living activities, running errands and household chores.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Monitored and assisted residents through individual service plans.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Volunteer
Ballarat Health Services Casual Bank
01.2016 - 01.2018
- Teamed with community organizations and business to increase blood donation and booked ongoing groups to meet donation targets
- Assisted with special events or programs. including acknowledgement of milestone donation celebration and events
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Coordinating local area marketing events including media content and participation
- Greeted visitors and answered questions about program, requirements and opportunities.
Local Area Marketing
Red Cross Blood Service
01.2014 - 01.2016
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Exceeded goals through effective task prioritization and great work ethic.
- Served customers and followed outlined steps of service.
- Developed and maintained courteous and effective working relationships.
Connect Hearing
01.2010 - 01.2013
- Provided primary customer support to internal and external customers.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Promoted company brand and unique offerings through personalized customer service.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress.
Customer Service and Marketing Officer
Australian Hearing
01.2009 - 01.2010
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs. This assisted in meeting KPI for the centre and increasing our market share
- Submitted completed orders quickly to maximize delivery efficiency.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and referrals
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Education
Dementia Care
University of Tasmania
Hobart, TAS06.2021
Nursing Assistance
Skills Plus And Ballarat Health Service
Ballarat, VIC09.2017
Skills
- Personal Care Experience
- Office management skills
- Excellent written and verbal skills
- Time management skills
- Rooster programming and management
- Online Billing and Claiming experience
- Documentation proficiency
Accomplishments
- Achieved KPI both personal and team goals by introducing and implementing customer contact recall and local area marketing.
- Achieved personal care goals for clients by following personal care plans and updating any changes to client in notes and liaising with nurses to notify and assist with implementing of changes.
Timeline
Hearing Care Co-ordinator
Bloom Hearing Specialists
01.2022 - 12.2022
Business Support and Rostering Officer
Disability Support Services
07.2021 - 12.2021
Personal Care Assistant
Caring For U Nursing Agency
01.2018 - 01.2019
Direct Care Assistant
Mercy Health
10.2017 - 12.2020
Volunteer
Ballarat Health Services Casual Bank
01.2016 - 01.2018
Local Area Marketing
Red Cross Blood Service
01.2014 - 01.2016
Connect Hearing
01.2010 - 01.2013
Customer Service and Marketing Officer
Australian Hearing
01.2009 - 01.2010
Dementia Care
University of Tasmania
Nursing Assistance
Skills Plus And Ballarat Health Service
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