Mary-Anne Towler

Adaptable and proactive leader with over 4 years of experience in customer-facing roles. Skilled in training staff, implementing processes, and driving operational efficiency. Ready to leverage expertise to enhance team performance and customer engagement.

. My interests

My interests are my family, 3 children. 2 Grandchild. Having fun with them. I have been involved in the equine industry all my life. Have successfully ridden, shown, and prepared performance horses for all manner of sports. Horticulture Have worked for a nursery, run by own nursery, coffee shop. I enjoy walking, my dogs, and my new passion is clay shooting competition.

• Higher School Certificate - Hay War Memorial High School
• Advanced Certificate in Horticulture - The University of Melbourne
• Dental Assistant - TAFE Wagga Wagga
• Completed Coaching in NSW Pony Club
• NSW Drivers Licence
• First aid

1986-1996 Westpac Banking Corporation

Job Entailed-Receptionist to Manager, Phone answering, Telling-handling money, computer, balancing end of day, customer communication, opening products, accounts, exchanging Foreign currency, travellers cheques

1996-2000 Fleur Nursery

Job Entailed-Opening Nursery 4 days a week including weekends. Serving customers. Identification of unusual plants, watering, potting plants,

plant knowledge, and solution solving for sick plants. Conducting information days. Highlight being ABC Allen Seal talks at Fleur Nursery, Warrnambool.

2001-2004 Cumquats Coffee and Nursery (Owner) Hay

Job Entailed-Business run and owned by myself and Richard Towler.

Employing staff, overseeing business. Ordering for Nursery, and Coffee shop. Keeping the two businesses separate due to food handling laws. Food handling Certificate attained. Operating coffee machine, attending customers needs.

Mary-Anne Towler Resume

Nursery: Plant knowledge, displaying plants to their best advantage. Managing staff and organizing hours. Organising moneys and business, such as superannuation etc. Had a baby in 2003, and business leased out in 2004.

Cut flower section, ordering plants from Melbourne markets, arranging transport. Arranging and organizing plants and flowers for everyday needs as well as larger market times e.g. Valentines Day, Easter, Funerals, B'days, Christmas et

2006-2010- Toronga Farming & Livestock– Four Arrows Rural Management Ltd.

Job Entailed- Secretarial Duties – Working with Excel sheets, Word, emailing,

Processing Purchase Orders, and paying accounts, banking, mail, and answering phones, recording silo entries, weighbridge entries, cropping, fertilizers. Recording staff details, such as holidays, and OH & S. Recording vehicle, truck, and harvester details, and fuel consumption/supply. Organising flight tickets for meetings, and luncheons for locally held meetings. Work at Toronga was made redundant in January 2010 as Four Arrows Agribusiness was sold.

2013-2018 Hay Dental/ Local Dental Hay

I worked at Hay Dental/Local Dental for 5years, in that time I helped with setting up the business, and Managing it day to day. I have overseen more than 4 staff and managed their day to day needs, pays, holidays etc. In that time I studied and completed my Cert III in Dental Assisting, and Hand Hygiene, first Aid. I was made redundant in 2018 as the business was sold to Local Dental – an indian Group purchased a group of dental surgeries in the district. They wanted to cut back on expenses. Since that time I have been working at the Shear Outback Museum.

• 2019-2023 COMMONWEALTH BANK
  
  Full time work from May 2019, My duties include opening up branch security checks, Head Teller, and Customer Branch Specialists. High volume branch with many security requirements.

REFEREES: Sean Cooper John Cooper

Holds Vic. Racing Licence Falcon Sport Horses Int.

Thoroughbred Indust. Gosford

0447472880 0417063399

Referees Cont. Mick Beckwith Jack Byrnes

(former Hay Mayor) Former Manager of

0269931390 Toronga Livestock/Farming

Four Arrows

0427931916

Geoffrey Cox

Former Head Mechanic

Toronga Farming

Currently contracting out

0447137474

Barry Brims Zach James

Principal Dentist Was Fleur Nursery owner

Local Dental Hay Manager. (Plants Plus)

0408179774 Warrnambool

0400214364