Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mary Aranha

Camperdown,NSW

Summary

Dynamic and results-driven professional with extensive experience in customer service and team leadership, notably at Starbucks Coffee Roasters as a Supervisor and acting Manager. Excelled in multitasking and conflict resolution, demonstrating a high capacity to work under pressure. Skilled in cash handling and closing duties, with a proven ability to communicate effectively in team environments. Enthusiastic and willing to learn new skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Supervisor

Starbucks Coffee Roasters
03.2023 - 06.2024
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, handling conflicts and finding effective solutions.
  • Handled store operations and cash handling including POS, Armaguard collections and stocktakes
  • communicated well with customers and team members
  • trained staff members

Bar/Floor Staff

Master Of None Espresso Bar
07.2022 - 01.2023
  • made various coffee drinks and assisted the head barista
  • worked well under pressure and performed all my tasks efficiently
  • trained in operating the sandwich maker and blenders

Bar/Floor Staff

Junior Cafe
06.2022 - 01.2023
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • worked opening and closing shifts
  • assisted the head barista and have a good knowledge of coffee
  • efficiency prioritised tasks during rushes

Cafe All Rounder

Servery And Spoon
03.2021 - 04.2022

Floor Staff Member

Donnybrook Cafe
12.2019 - 10.2020

Education

Bachelor Of Neuroscience And German -

University of Sydney
Sydney, NSW

The Mac Robertson Girls' High School
Melbourne, VIC

Skills

  • Training and mentoring
  • Upselling strategies
  • Cash handling expertise
  • Customer Service Management
  • Supply Restocking
  • First Aid Training

Certification

  • Barista Statement of Attainment (SITHFAB005, SITXFSA001)
  • Responsible Service of Alcohol


Timeline

Supervisor

Starbucks Coffee Roasters
03.2023 - 06.2024

Bar/Floor Staff

Master Of None Espresso Bar
07.2022 - 01.2023

Bar/Floor Staff

Junior Cafe
06.2022 - 01.2023

Cafe All Rounder

Servery And Spoon
03.2021 - 04.2022

Floor Staff Member

Donnybrook Cafe
12.2019 - 10.2020

Bachelor Of Neuroscience And German -

University of Sydney

The Mac Robertson Girls' High School

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Mary Aranha