MARY AROP
Melbourne
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
PARAGON CARE (DESIGNS FOR VISION)
09.2022 - 07.2023
- Receive calls from internal and external customers for product enquiry
- Processing orders in a timely and accurate way
- Ensuring all customers satisfaction metrics are achieved or exceeded
- Ensuring all customers records and data inputs are accurate
- Processing invoices for products used by customers (intraocular lenses)
- Addressing order fulfilment and correct input of customer orders in ERP system (SAP)
- Locate stock in various warehouses
- Pack and Dispatch IOLs orders
- Replenish IOL consignments
- Follow up couriers – locate lost parcels/ investigate issues with orders
- Following up SAS approvals with Reps
- Bookings customers returns and pick up.
Customer Consultant
ANZ – HOME LOAN CASE MANAGER
11.2021 - 05.2022
- Receive inbound calls from internal and external customers
- Initiating outbound calls to customers or their representatives
- Assist in offering appropriate arrangements and assistance for our customers who have arrears on their loans
- Assist with settling outstanding mortgage accounts.
Customer Assist
NATIONAL AUSTRALIA BANK ASSISTANT ADVISOR
07.2021
- General telephone enquiries
- Discussing potential hardship arrangements and ideal payments methods for customers
- Educating customers on services which they can use to help them better manage their accounts
- Data entry.
Inbound Service & Sales Consultant
TSA
01.2021
- General telephone enquiries
- Customer service
- Data entry.
Warehousing Worker
STAFF AUSTRALIA
11.2020
- Pick Packer - Reject shop
- Packing incoming stock on pallets
- Sealing/ Securing pallets with stretch wraps
- Ensuring correct shipping information is attached and moving completed orders to shipping area
- Ensuring work areas are kept clean, neat and well organized
- Complying with OSHA and other safety regulations.
Food and Beverage Attendant
Mantra on the Park
02.2019
- Customer service and phone orders
- EFTPOS and cash register operations
- Stock replenishment
- Function set ups – conference rooms
- Waitressing
- Room service
- Making beverages – hot and cold
- Breakfast, lunch and dinner set up.
Education
Certificate IV in DISABILITY - Current
ITHEA - Institute of Tertiary & Higher Education Australia
12.2023
CPR First Aid Certificate -
Statement of Attainment
01.2023
Employability skills training – Youth JObs path -
Status - Sunshine
01.2018
Safety check certificate – safe work -
Status – Sunshine
01.2018
RESPONSIBLE SERVICE OF ALCOHOL -
01.2018
Certificate III in Business -
Youth Careers Australia
01.2013
Certificate I in Information Technology -
VET in Schools
01.2013
Queensland Certificate of Education -
Bundamba State Secondary College
01.2013
Skills
- Trilingual written communication skills: English/Arabic
- Welcoming and approachable manner
- Working with people from diverse backgrounds
- Friendly customer service and interpersonal skills
- Working independently and within a team
- Able to multi-task and meet deadlines
- Punctuality and time management
- Problem solving and self-organisation skills
- Strong attention to detail
- Using own initiative, but if needed will seek assistance
- Data entry and word processing including MS Office Suite
- Adaptable, quick learner and enjoy learning new skills
References
- Nicole Edwards, Paragon Care (Designs for Vision), Customer Service Representative Manager, 0458807759
- Mark Elliot, Paragon Care (Designs for Vision), Warehouse Coordinator, 0437528160
- Natalie Stanford, Hays Talent solutions, 0436470185
- Gillian Lawrence, Mantra on The Park, Food and Beverage Manager, 0488335811
Timeline
Customer Service Representative
PARAGON CARE (DESIGNS FOR VISION)
09.2022 - 07.2023
Customer Consultant
ANZ – HOME LOAN CASE MANAGER
11.2021 - 05.2022
Customer Assist
NATIONAL AUSTRALIA BANK ASSISTANT ADVISOR
07.2021
Inbound Service & Sales Consultant
TSA
01.2021
Warehousing Worker
STAFF AUSTRALIA
11.2020
Food and Beverage Attendant
Mantra on the Park
02.2019
Certificate IV in DISABILITY - Current
ITHEA - Institute of Tertiary & Higher Education Australia
CPR First Aid Certificate -
Statement of Attainment
Employability skills training – Youth JObs path -
Status - Sunshine
Safety check certificate – safe work -
Status – Sunshine
RESPONSIBLE SERVICE OF ALCOHOL -
Certificate III in Business -
Youth Careers Australia
Certificate I in Information Technology -
VET in Schools
Queensland Certificate of Education -
Bundamba State Secondary College
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