Mary Baker
Office Administration
Brisabne,Qld
Summary
I have extensive administration experience including accounts payable, accounts receivable, staff rostering and most other general administrative duties. I have good customer service skills and experience supporting customers and aged care residents. I am used to juggling different tasks and prioritising workload to meet deadlines. I am happy to work independently or as part of a team. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
34
34
years of professional experience
Work History
Customer service
Adheseal
Brisabne, Qld
04.2021 - 04.2023
- Assisting customers in store, over the phone and via email
- Providing quotes and processing orders
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Created and reviewed invoices to confirm accuracy.
ASSISTANT COMMUNITY MANAGER
Aveo Aspley Court
Brisbane, Qld
01.2008 - 01.2021
- Assisting with the management and administration of the retirement village consisting ofunits and 200 residents
- Ensuring that all required standards were met according torelevant standards and regulations
- Consistently achieving top 5 resident satisfaction out ofvillages
- Key Responsibilities
- Processing village expense invoices
- Monthly invoices for residents
- Reconciling petty cash
- Monthly newsletter informing residents of upcoming events and maintenance
- Staff rosters, ensuring all shifts are covered
- Ordering stationary, cleaning supplies and weekly linen for service apartments
- Responding to customers complaints and requests working with maintenanceman to resolve issues
- Assisting sales staff with any customer enquiries
- Completing entry (Form 1A) and exit condition reports (Form 14G) Residentialtenancies authority
- Organising events throughout the year and working with residents socialcommittee
- Staff and resident meeting minutes
- Organising Staff training in first aid, fire safety and manual handling
- Vacant display Unit inspections to ensure they are well presented inside and out
- Working with chef to ensure standards are kept according to food safetystandards
- Ensure confidentiality is kept
- Organisation:
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Remedial Massage Therapist
self employes
Brisbane, Qld
01.2007 - 01.2008
- Maintained client treatment records and designed long-term care programs for return customers.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Registered and managed case files, detailed notes and progress on database to enable tracking history and maintain accurate records.
Accounts Payable Officer
TRADELINK PLUMBING SUPPLIES
Brisabne, Qld
01.1999 - 01.2002
- Processing of supplier invoices, credits claims and journals
- Monthly reconciliations of suppliers' statements against monthly cheques
- Resolving supplier and branch queries.
- Input all relevant transactions and supervised properly within accounting system.
- Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents.
- Maintained account accuracy by reviewing and reconciling checks monthly.
Accounts Receivable
Golden Circle
Brisbane, Qld
01.1989 - 01.1999
- Cash allocation
- FBS software (accounts receivable and payable)
- Lotus (POS)
- MF6 Probe (accounting package)
- Data entry
- General office duties
- MS word & Excel
- WordPerfect (DOS)
- Reception
- Opening morning switchboard
- PABX NEC 15 incoming lines, 460 extensions
- Customer service
- Photocopying, filing
- Distribution of internal and external mail
- Organising for containers to be loaded and shipped internationally
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Education
No Degree - Diploma of Leadership And Management
Innovative Learning Education And Development
Sydney, NSW04.2018
No Degree -
Gateway College of Tafe Brisbane
BrisbaneAssociated Diploma of Business Accounting - Commercial Mathematics
iLead Training Brisbane
Massage
Australian Association of Massage Therapists Ltd
Brisbane05.2006
Skills
- KEY STRENGTHS
- Good communication and interpersonal skills
- Attention to detail
- Able to prioritize to ensure deadlines are met
- Able to work independently and with a team
- Good computer aptitude with
- Microsoft Word, Excel and PowerPoint experience
- Effective Customer Communication
- Maintaining Clean Work Areas
- Customer Data Confidentiality
- Contact Management Systems
- Analytical Approach
- Conflict Resolution Techniques
- Service Assistance
- Safety Inspections
- Process Transactions
- Document and Records Management
- Expense Control
- Client Relationship Management
- Client Correspondence
- Customer Service and Assistance
- Supplier Relationships
- Cultural Awareness
- Solving Customer Concerns
- Maintenance Requirements
- Corrective Actions
- Order and Refund Processing
- Overcoming Objections
- Business Development
- Strategic Networking
- Administrative and Office Support
- Promotional Events
- Regulatory Compliance
- Safety Improvements
- Microsoft Excel
- Cash Register Operations
- Hospitality and Accommodation
- Paperwork Processing
- Sales Strategy Innovation
- Providing Feedback
- Site Visits
- Information Updates
- Special Requests
- Revenue Generation
- Lead Prospecting
- Program Promotion
- Inquiry Response
- Understanding Customer Needs
- OSHA Compliance
- Process Improvement
- CRM Tracking
- Client Needs Assessment
- Pipeline Maintenance
- Billing Adjustments and Refunds
- Issue and Complaint Resolution
- Operational Efficiency
- Policy and Procedure Adherence
- Customer Account Management
- Microsoft Office
- Employee Performance Evaluations
- Calm and Professional Under Pressure
- Cash Control
- Lead Generation
- Customer Retention Strategies
Timeline
Customer service
Adheseal
04.2021 - 04.2023
ASSISTANT COMMUNITY MANAGER
Aveo Aspley Court
01.2008 - 01.2021
Remedial Massage Therapist
self employes
01.2007 - 01.2008
Accounts Payable Officer
TRADELINK PLUMBING SUPPLIES
01.1999 - 01.2002
Accounts Receivable
Golden Circle
01.1989 - 01.1999
No Degree - Diploma of Leadership And Management
Innovative Learning Education And Development
No Degree -
Gateway College of Tafe Brisbane
Associated Diploma of Business Accounting - Commercial Mathematics
iLead Training Brisbane
Massage
Australian Association of Massage Therapists Ltd
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