Summary
Overview
Work History
Education
Skills
Certification
Areas Of Specialty
References
Timeline
Generic

Mary Bengua

Summary

Talented Lead Business Architect | Senior Technical Business Analyst | Project Manager considered knowledgeable leader and dedicated problem solver. Brings over 20 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Senior Business Analyst | Project Manager

CBA
04.2020 - Current
  • Privacy Enforceable Undertaking (EU) 8.3 Firstpoint Key Application Business Delivery Lead
  • Accountable for backlog prioritisation, elaboration and solution design of Privacy EU changes to Firstpoint Feedback Management System, a Pega-based Application and one of the four (4) Key Applications identified to review and improve User Access Controls and User Behaviour Analytics
  • Accountable for the deployment of ODCEO CCA and 8 Business Banking Lines of Business User Role Models
  • Leading ODCEO CCA Role Design team of 2 KPMG Business Analysts and 8 CCA Process SMEs
  • Leading BB Role Design team of up to 5 Senior Business Analysts and Stakeholder Management of up to 20 LOB Role Owners / SMEs
  • Role Design and Scaled Onboarding Workgroup BU Representative for ODCEO/HR and BB
  • Successfully deployed BB and ODCEO CCA 4-tier Role Models by collaborating and liaising with Privacy EU, Cyber Security and System/Business Product Owners, Independent Experts, CyberArk, SailPoint Identity and Access Management, Enterprise Architect, Solution Architect and other IT stakeholders, in order to translate business requirements into clear and concise User Stories
  • Tracking and managing supplier governance obligations and risks; Continuously maturing the BB and ODCEO CCA Role Models by initiating the addition of Applications; Providing insight and guidance to Role Design and Scaled Onboarding Projects as well as BAU Role Life Cycle Management to ensure the Role Models align with the Group Role Management Guideline i.e
  • Respond to queries relating to User Access Reviews, Role Reviews, Role Ownership, Auto Assignment rule changes due to Organisational Restructure, etc
  • In-depth CBA and Divested Entity User Access Controls experience
  • Reviewed CyberControls.CBA site content
  • Privacy EU 8.3 Firstpoint Key Application Remediation and ODCEO/HR FY2024-2025 Role Design Business Case development for the remaining ODCEO LOBs and HR
  • Contributed to/Supported the Role Auto-assignment Strategic Solution
  • Owns Firstpoint Privacy EU Product Backlog and works with the business product owner to prioritise the product backlog items; Heavily involved in end to end delivery from sprint planning, user story elaboration, design, development support, vendor management, system integration and user acceptance testing/support, implementation, and post implementation support.
  • Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
  • Mentored teams and streamlined design and testing techniques through evolution of delivery cycles, establishing documentation framework to support agile methodology implementations.

Lead Pega Business Architect

Link Group
01.2015 - 01.2020
  • Accountable for the backlog, elaboration and solution design of multiple high-profile and pioneering Pega Unallocated Monies Workflow, Group Finance Workflow, Complaints Resolution Workflow, Contact Centre Workflow, Russell Investments Master Trust projects such as Superannuation SuperMatch2 Single Request Processor, web services for the Mobile Application, Unit Prices calculation/ system loading and Member Online Access Self-Registration functions
  • Achievements: Successfully implemented projects by collaborating and liaising with Business Product Owners and IT stakeholders including the Lead System Architects, in order to translate business requirements into clear and concise User Stories in Direct Capture of Objectives (DCO); going above and beyond call of duty to ensure a quality project delivery by stepping in to assist in System Integration and User Acceptance Testing; closely monitoring supplier/vendor governance obligations are met; tracking and managing supplier governance obligations and risks; Scrum Master of a team of up to 10; Owns Complaints Product Backlog and works with the business product owner to prioritise the product backlog items; Heavily involved in end to end delivery from sprint planning, user story elaboration, design, development support, vendor management, system integration and user acceptance testing/support, implementation, and post implementation support; Pega technical SME for Complaints Resolution, Contact Centre, Unallocated Monies and eFinance products.
  • Spearheaded the development of a unified enterprise architecture framework, leading to better alignment between IT systems and business objectives.
  • Directed and led documentation of business requirements, functional specifications, and other client deliverables.
  • Piloted innovative proof-of-concept initiatives to showcase the benefits of emerging technologies and drive organizational support for their adoption.
  • Promoted standardization across departments by developing reusable architectural components that could be easily integrated into various business processes.
  • Served as a liaison between technical and non-technical stakeholders, ensuring that all parties were informed and engaged throughout project lifecycles.

Senior Technical Business Analyst

IBM Australia
01.2008 - 01.2015
  • Accountable for systems analysis, solution design and implementation of multiple projects utilising Business Intelligence (BI) and Data Warehousing (DW) technologies in the Customer and Batch and Downstream segments of the largest IT Program CBA undertook to modernise its banking legacy systems with a SAP customer centric CRM platform to enhance the way that the Group provide services to its customers and the way it does business
  • Achievements: Developed web services and batch jobs for the technical solution of the following using QualityStage, DataStage, Autosys in AIX, Oracle and Teradata: Address Migration, Address format remediation, Online and Batch Address ID Manager System; New Phonetic Address Search Online Function; Phonetic Name Search Function enhancement; Wealth Management Calibre source system products customer and account data load to SAP; Authored and consistently delivered on time the following clear and concise documents: Functional Specification and Source to Target mapping Documents to load various product source systems’ customer and account data into CBA’s Customer Single View Repository – SAP BP Master; Functional Overview, Functional Specification Design, IFW Service Request, Web Service Definition, Application Operational Guide and Release documents for CBM Customer Address Migration and Management; Functional Specification Design and Source to Target mapping documents for CBM Batch and Downstream with the main purpose of replicating multiple outbound systems files;

Technical Business Analyst|Programmer

CBA
01.1998 - 01.2008
  • Accountable for the technical design, development, implementation and production support of the CBA’s Data Load and Matching (DLMA) Application for the data integration of product source systems’ customer and account details into the Customer Information Facility (CIF)|SAP, Data Warehouse (DW) and Business Intelligence (BI) Systems
  • Achievements: DLMA Subject Matter Expert; Collaborated and liaised with Business and IT Stakeholders to ensure delivery of effective solution according to business requirements; Managed the implementation of Project and Production Support Releases; Analysed and provided concrete explanation of resolutions to production support related issues, inquiries and requests; Performed data profiling and remediation as required; Designed, developed and tested in QualityStage, COBOL, JCL and CONTROL-M; Produced test plan and test cases, performed and supported system, integration, performance and user acceptance test phases.

Education

Bachelor of Science in Electronics and Communications Engineering -

University of San Carlos

Diploma in Business Programming -

Computer Power Training Institute

Skills

  • Pega 81
  • Agile Methodology
  • Stakeholder Management
  • User Story Elaboration
  • Acceptance Criteria
  • Web Services, API
  • Solution Design
  • Technical Support
  • Team Collaboration
  • Release planning
  • Business Requirements
  • SailPoint IdentityIQ IIQ
  • CommSee
  • Firstpoint
  • InfoSphere DataStage
  • InfoSphere QualityStage
  • ETL, ORACLE, SQL Server
  • Teradata
  • JIRA, Confluence
  • MS Excel Power Query
  • Ms-Office, MS-PowerPoint, MS-Planner, MS-Visio
  • SharePoint
  • COBOL, CONTROL-M, CONTROL-D, JCL

Certification

Certified Pega Business Architect (CPBA) - Pegasystems

Areas Of Specialty

  • Business Architecture
  • User Stories
  • Acceptance Criteria
  • Directly Captured Objectives
  • Source to Target Mapping
  • Agile / Waterfall
  • Identity Access Management
  • Access Control
  • Data Flow / Data Matching
  • Data Migration
  • Cyber Security
  • Web Services / XML / API
  • Core Banking Modernisation
  • Data Profiling/Analysis/ Remediation

References

Available on Request

Timeline

Senior Business Analyst | Project Manager

CBA
04.2020 - Current

Lead Pega Business Architect

Link Group
01.2015 - 01.2020

Senior Technical Business Analyst

IBM Australia
01.2008 - 01.2015

Technical Business Analyst|Programmer

CBA
01.1998 - 01.2008

Bachelor of Science in Electronics and Communications Engineering -

University of San Carlos

Diploma in Business Programming -

Computer Power Training Institute

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Mary Bengua