Mary Carlson
Redbank,QLD
Summary
Proven leader with extensive experience in retail management and education, notably and recently with Cosmetics Plus. Excelled in staff recruitment, driving sales growth, and enhancing customer loyalty through exceptional service and team training. Skilled in operations management and effective communication, achieving significant improvements in team performance and customer satisfaction. Helped guide our Company through the COVID years which included instigating processes following Government Guidelines. Updating Company Policies and procedures on a regular basis to a-line with Fair work.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Retail Area Manager
Cosmetics Plus
10.2008 - Current
- Recruited, interviewed, and hired talented individuals bringing dynamic sales expertise to organization.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Managed budgets effectively, ensuring optimal resource allocation for maximum return on investment.
- Boosted employee productivity through effective scheduling, task delegation, and time management strategies.
- Maximized customer loyalty by resolving issues promptly while maintaining high levels of professionalism.
- Implemented loss prevention measures to significantly reduce shrinkage rates across the retail area.
- Evaluated store layouts to optimize traffic flow, leading to improved customer experiences.
- Optimized inventory management for streamlined operations and reduced waste.
- Developed high-performing teams through targeted recruitment, training, and ongoing coaching.
- Developed new managers from within for our regional workforce.
- Maintained compliance with company policies, procedures, and safety standards while overseeing multiple locations.
- Increased store sales by implementing effective merchandising strategies and product displays.
- Controlled store inventory and reviewed cash handling and operations reports.
- Answered questions about store policies and addressed customer concerns.
- Trained and developed new employees for ease of transition into team.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Teaching English in China
Yang Jing Min
10.2002 - 07.2007
- Improved literacy skills of struggling students with targeted reading interventions and one-on-one tutoring sessions.
- Managed classroom behavior effectively by establishing clear expectations, consistently enforcing rules, and modeling respectful interactions among students.
- Enhanced classroom learning environment by implementing creative activities that catered to different learning styles.
- Implemented differentiated instruction techniques for addressing individual student needs while maintaining high standards for overall academic achievement.
- Increased student comprehension by employing diverse teaching strategies and incorporating real-world examples.
- Established a safe and inclusive classroom culture where all students felt valued, respected, and encouraged to participate fully in the learning process.
- Developed lesson plans and adapted curriculum to meet individual needs of students
- Used effective teaching techniques and learning strategies in translating lesson plans into productive student learning experiences
- Taught English language to Chinese students in Nursing school setting.
- Monitored student progress and provided feedback to both students and parents.
Education
No Degree - Training And Assessment
Pinnacle Safety And Training
Murarrie, QLD06.2019
Skills
- Store operations
- Customer Service
- Cash Management
- Leadership Development
- Operations Management
- Staff Management
- Complaint resolution
- Inventory Control
- Team Training
- Quality Assurance
- Employee Scheduling
- Team training and development
- Visual Merchandising
- Operations Oversight
- Budget Planning
- Process Improvements
- Merchandise planning
- Sales Analysis
- Staff recruitment
- Merchandising operations
- Process and procedure development
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Team Collaboration
- Active Listening
- Effective Communication
- Staff Training and Development
- Team building
- Rapport and relationship building
- Interpersonal Skills
- Appointment Scheduling
- Staff Supervision
- Time management abilities
- Sales Tracking
- Data Confidentiality
- Operating Procedures and Policies
- Employee Retention
Certification
Blue card
Timeline
Retail Area Manager
Cosmetics Plus
10.2008 - Current
Teaching English in China
Yang Jing Min
10.2002 - 07.2007
No Degree - Training And Assessment
Pinnacle Safety And Training
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