Mary Charles
Killarney Vale
Summary
Friendly and confident worker with experience in customer service roles across a diverse range of positions. I love to work independently and together in a team environment. Getting the job done in a professional and happy manner is how I achieve my goals neatly and punctually.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Waitress
McDonalds
06.2024 - 09.2025
Consumer Engagement Specialist
Sanitarium
07.2023 - 03.2024
- Resolving Product Quality Issues in a timely and professional manner
- Engaging with consumers via E-mail, Telephone and Social Media, answering to their complaints & compliments
- Maintaining knowledge on all products across the range and relaying information back to consumers in both AU & NZ
Visitor Service Officer
Uluru-Kata Tjuta National Park
08.2019 - 07.2021
- Presenting cultural tours at the Cultural Centre and Uluru
- Greeting visitors and providing them with information on flora, fauna, geology, walks, safety and sharing local knowledge about the Park history and local Aboriginal culture.
- Enforcing Bio-Security regulations at Entry Point.
- Cash Handling
- Providing First Aid
Tour Guide
SEIT Outback Australia
11.2018 - 07.2019
- Providing small group tours for guests from all around the World
- Leading solo tours around Uluru Kata-Tjuta National Park & Mt Connor
- Providing commentary and information about the local Aboriginal culture, geology, flora, fauna and history of the region.
Adventure Consultant
Adrenaline
09.2016 - 11.2018
- Booking experiences for customers Australia-wide
- Taking phone calls & responding to customer enquiries and feedback
- Resolving customer complaints & coming to an appropriate resolution
- Partaking in adventures, meeting operators and gaining experience to help sell products with greater knowledge
Barista/Retail Sales Assistant
BridgeClimb
08.2015 - 09.2016
- Barista & Food Safety trained
- Greeting & assisting customers
- Merchandising & displaying stock
- Operating the Pylon Museum
Retail Sales Assistant
Target
10.2010 - 09.2015
- Greeting & assisting customers
- Merchandising apparel & stock
- Providing advice & guidance on product selections
- Cash handling
Education
Diploma of Beauty Therapy -
Meadowbank TAFE College
01.2011
Skills
- Customer service
- Team collaboration
- Attention to detail
- Problem-solving
Certification
- Uluru Kata-Tjuta National Park Accreditation (2018) Charles Darwin University
- Use Hygienic Practices for Food Safety (2016) Hospitality Training Australia
Timeline
Waitress
McDonalds
06.2024 - 09.2025
Consumer Engagement Specialist
Sanitarium
07.2023 - 03.2024
Visitor Service Officer
Uluru-Kata Tjuta National Park
08.2019 - 07.2021
Tour Guide
SEIT Outback Australia
11.2018 - 07.2019
Adventure Consultant
Adrenaline
09.2016 - 11.2018
Barista/Retail Sales Assistant
BridgeClimb
08.2015 - 09.2016
Retail Sales Assistant
Target
10.2010 - 09.2015
Diploma of Beauty Therapy -
Meadowbank TAFE College
Section name
Summary of all skills