Summary
Overview
Work History
Education
Skills
Certification
Timeline
Section name
Waitress
Mary Charles

Mary Charles

Killarney Vale

Summary

Friendly and confident worker with experience in customer service roles across a diverse range of positions. I love to work independently and together in a team environment. Getting the job done in a professional and happy manner is how I achieve my goals neatly and punctually.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Waitress

McDonalds
06.2024 - 09.2025

Consumer Engagement Specialist

Sanitarium
07.2023 - 03.2024
  • Resolving Product Quality Issues in a timely and professional manner
  • Engaging with consumers via E-mail, Telephone and Social Media, answering to their complaints & compliments
  • Maintaining knowledge on all products across the range and relaying information back to consumers in both AU & NZ

Visitor Service Officer

Uluru-Kata Tjuta National Park
08.2019 - 07.2021
  • Presenting cultural tours at the Cultural Centre and Uluru
  • Greeting visitors and providing them with information on flora, fauna, geology, walks, safety and sharing local knowledge about the Park history and local Aboriginal culture.
  • Enforcing Bio-Security regulations at Entry Point.
  • Cash Handling
  • Providing First Aid

Tour Guide

SEIT Outback Australia
11.2018 - 07.2019
  • Providing small group tours for guests from all around the World
  • Leading solo tours around Uluru Kata-Tjuta National Park & Mt Connor
  • Providing commentary and information about the local Aboriginal culture, geology, flora, fauna and history of the region.

Adventure Consultant

Adrenaline
09.2016 - 11.2018
  • Booking experiences for customers Australia-wide
  • Taking phone calls & responding to customer enquiries and feedback
  • Resolving customer complaints & coming to an appropriate resolution
  • Partaking in adventures, meeting operators and gaining experience to help sell products with greater knowledge

Barista/Retail Sales Assistant

BridgeClimb
08.2015 - 09.2016
  • Barista & Food Safety trained
  • Greeting & assisting customers
  • Merchandising & displaying stock
  • Operating the Pylon Museum

Retail Sales Assistant

Target
10.2010 - 09.2015
  • Greeting & assisting customers
  • Merchandising apparel & stock
  • Providing advice & guidance on product selections
  • Cash handling

Education

Diploma of Beauty Therapy -

Meadowbank TAFE College
01.2011

Skills

  • Customer service
  • Team collaboration
  • Attention to detail
  • Problem-solving

Certification

  • Uluru Kata-Tjuta National Park Accreditation (2018) Charles Darwin University
  • Use Hygienic Practices for Food Safety (2016) Hospitality Training Australia

Timeline

Waitress

McDonalds
06.2024 - 09.2025

Consumer Engagement Specialist

Sanitarium
07.2023 - 03.2024

Visitor Service Officer

Uluru-Kata Tjuta National Park
08.2019 - 07.2021

Tour Guide

SEIT Outback Australia
11.2018 - 07.2019

Adventure Consultant

Adrenaline
09.2016 - 11.2018

Barista/Retail Sales Assistant

BridgeClimb
08.2015 - 09.2016

Retail Sales Assistant

Target
10.2010 - 09.2015

Diploma of Beauty Therapy -

Meadowbank TAFE College

Section name

Summary of all skills
Mary Charles