Mary Chinmouth
Tallawang
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
DHL
08.2019 - Current
- Data Entry
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Team Member
Coles
02.2023 - 12.2024
- Ensured a safe work environment by promptly addressing spills, broken items, or other hazards.
- Streamlined the restocking process by collaborating with fellow team members to complete tasks efficiently.
- Increased customer satisfaction with timely and accurate stocking of products in their designated areas.
- Maintained compliance with company policies regarding safety standards, proper lifting techniques, and equipment usage during overnight hours.
Customer Care Operator
Scentre Group
02.2018 - 08.2019
- Taking high volume of calls
- Resolving customer issues
- Reporting issue via word email phone calls
- Call centre environment
- Woring in a team
- Escalate any issues to management
- Help operate car parks around NSW and Queensland Westfield
- Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced concerns to management for full resolution
Fast Food Team Member
KFC Mayfield
02.2015 - 11.2016
- Recorded customer orders and repeated each back in a clear, understandable manner
- Completed opening, closing and shift change tasks in full to promote store efficiency
- Kept customer and food preparation areas clean and well-organized for maximum efficiency
- Verified orders and bagged items for easy transport
- Frequently washed and sanitized hands, food areas and food preparation tools to prevent illness
- Safely prepared, assembled and presented food to satisfy customers and fill orders
Education
High School Diploma -
Lambton High School
Lambton, NSW01.2016
Skills
- Call center experience
- Data entry
- Customer complaint resolution
- Customer needs assessment
- Active listening
- Time management
- Customer service
Certification
- First Aid Certificate
- RSA Certificate
- P2 Driver’s License
- High School Certificate
Covid Vaccination Status
Will be fully vaccinated on 03/15/22 due to medical exemption
Personal Information
Date of Birth: 09/06/98
Employment Type
FULL TIME, PART TIME OR CASUAL
Languages
English
Native or Bilingual
Timeline
Team Member
Coles
02.2023 - 12.2024
Customer Service Representative
DHL
08.2019 - Current
Customer Care Operator
Scentre Group
02.2018 - 08.2019
Fast Food Team Member
KFC Mayfield
02.2015 - 11.2016
High School Diploma -
Lambton High School
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