Summary
Overview
Work History
Education
Skills
Certification
Covid Vaccination Status
Personal Information
Employment Type
Languages
Timeline
Generic
Mary Chinmouth

Mary Chinmouth

Tallawang

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative

DHL
08.2019 - Current
  • Data Entry
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Team Member

Coles
02.2023 - 12.2024
  • Ensured a safe work environment by promptly addressing spills, broken items, or other hazards.
  • Streamlined the restocking process by collaborating with fellow team members to complete tasks efficiently.
  • Increased customer satisfaction with timely and accurate stocking of products in their designated areas.
  • Maintained compliance with company policies regarding safety standards, proper lifting techniques, and equipment usage during overnight hours.

Customer Care Operator

Scentre Group
02.2018 - 08.2019
  • Taking high volume of calls
  • Resolving customer issues
  • Reporting issue via word email phone calls
  • Call centre environment
  • Woring in a team
  • Escalate any issues to management
  • Help operate car parks around NSW and Queensland Westfield
  • Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced concerns to management for full resolution

Fast Food Team Member

KFC Mayfield
02.2015 - 11.2016
  • Recorded customer orders and repeated each back in a clear, understandable manner
  • Completed opening, closing and shift change tasks in full to promote store efficiency
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency
  • Verified orders and bagged items for easy transport
  • Frequently washed and sanitized hands, food areas and food preparation tools to prevent illness
  • Safely prepared, assembled and presented food to satisfy customers and fill orders

Education

High School Diploma -

Lambton High School
Lambton, NSW
01.2016

Skills

  • Call center experience
  • Data entry
  • Customer complaint resolution
  • Customer needs assessment
  • Active listening
  • Time management
  • Customer service

Certification

  • First Aid Certificate
  • RSA Certificate
  • P2 Driver’s License
  • High School Certificate

Covid Vaccination Status

Will be fully vaccinated on 03/15/22 due to medical exemption

Personal Information

Date of Birth: 09/06/98

Employment Type

FULL TIME, PART TIME OR CASUAL 

Languages

English
Native or Bilingual

Timeline

Team Member

Coles
02.2023 - 12.2024

Customer Service Representative

DHL
08.2019 - Current

Customer Care Operator

Scentre Group
02.2018 - 08.2019

Fast Food Team Member

KFC Mayfield
02.2015 - 11.2016

High School Diploma -

Lambton High School
Mary Chinmouth