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Mary Chuol
Cranbourne East,VIC
Work Preference
Summary
Experienced and knowledgeable Youth Coach and Mentor professional with a strong focus on fostering positive relationships and personal growth. Skilled in crisis intervention, conflict resolution, and mentoring, with proven track record of adapting to changing needs and collaborating effectively within teams. Reliable and results-driven, capable of creating impactful programs and supporting youth in achieving their goals. Equipped with excellent communication and problem-solving skills, ensuring supportive and safe environment for all.
Overview
10
10
years of professional experience
Work History
Case Manager - Department of Children and Families
Northern Territory Government
Alice Springs, NT
09.2024 - 03.2026
- Coordinated comprehensive care plans for clients, ensuring alignment with individual needs and resources.
- Monitored client progress and adjusted interventions to enhance service effectiveness and outcomes.
- Collaborated with multidisciplinary teams to streamline case management processes and improve communication.
- Conducted assessments to identify client strengths, challenges, and necessary support services.
- Educated clients on available resources, promoting self-advocacy and informed decision-making.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Advocated for clients in legal settings, ensuring their rights were protected and voices heard.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Trained new case managers, raising team's overall competency and service delivery standards.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Managed a caseloads of 7-12 young people
Youth Support Worker
Gap Youth & Community Centre
Alice Springs, NT
10.2023 - 03.2026
- Facilitated individual and group activities to promote social skills and emotional development.
- Developed personalized support plans based on youth needs and family dynamics.
- Collaborated with multidisciplinary teams to address behavioral challenges effectively.
- Provided crisis intervention strategies to ensure safety and well-being of youth participants.
- Mentored junior staff in implementing best practices for youth engagement and support.
- Coordinated workshops focused on life skills, fostering independence among youth clients.
- Reduced behavioral issues by establishing clear expectations and consistent consequences for actions.
- Assisted in the planning and execution of special events, creating memorable experiences for youth members.
- Documented case notes diligently which contributed towards informed decision-making within interdisciplinary team meetings.
- Provided key emotional support to special needs youth.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Mentored approximately 15-30
Disability Support Worker
iCare Youth and Community services
Alice Springs
09 2024 - 03.2026
- Drove clients safely to social activities and appointments.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Adhered to company requirements for patient interactions and care standards.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Collaborated with healthcare providers to drive continuity of care.
- Successfully support 2-3 clients with complex needs per shift
Personal Care Assistant
Prodigy Healthcare Solutions
Victoria, NSW
06.2020 - 01.2023
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Remained alert to problems or health issues of clients and competently responded.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Provided compassionate support to clients, enhancing daily living activities and overall well-being.
- Assisted with personal hygiene, mobility, and meal preparation, ensuring client comfort and safety.
- Lead a team of 4-6 per shift
Disability Support Worker
Jaeman Support
Victoria
02.2021 - 10.2022
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Successfully supported 5 clients with complex needs
Factory Hand
Lite N Easy
Victoria
01.2021 - 10.2022
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Boosted workplace safety by adhering to all factory guidelines and regulations consistently.
- Performed quality checks on finished products to identify and address discrepancies.
- Prepared 20-30 meals per night
Customer Consultant
Serco Group
Victoria
04.2018 - 07.2021
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Boosted sales by providing tailored product recommendations based on client needs and preferences.
- Managed high call volumes, maintaining exceptional service standards while efficiently handling customer concerns.
- Assisted in the development of training materials for new hires, improving overall team performance and knowledge.
- Managed approximately 30 -60 incoming calls, emails and faxes per day from customers.
Educator
Learn And Playhouse Family Daycare
Victoria
06.2017 - 12.2019
- Built relationships and communicated with parents to provide best learning environment for children.
- Monitored student progress and adjusted instruction to meet individual needs.
- Utilized innovative teaching strategies to effectively engage students in learning.
- Developed and implemented engaging lesson plans to keep learner attention.
- Developed and implemented useful behavior management strategies to instill discipline and compliance with conduct code.
- Successfully ran a day care centre at home with 5 children ranges in ages daily
Disability Support Worker
ONCALL Group
Victoria
04.2017 - 09.2019
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Adhered to company requirements for patient interactions and care standards.
- Kept accurate records for client files and handled related paperwork.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- 1:1 supports for clients with complex needs
Education
Bachelor of Arts - Philosophy And Creative Writing
La Trobe University
Melbourne, VIC12.2029
Diploma - Diploma of Child, Youth And Family
Australian College of Community Services And Care
QLD12.2026
Certificate IV - Disability
Education Training And Employment Australia
Australia 05.2023
Diploma - Children Services
Australian Vocational Driving Institute
Australia 01.2016
Advanced Diploma - Screen And Media
New York Film Academy
Australia 06.2014
Skills
- Youth Support
- Community Engagement
- Child Protection
- Family Support
- Mentoring / Coaching
- Building Confidence and independence
- Care Plan Implementation and Case management
- Behaviour Redirection and Management
- Character Development
- Problem-solving and Critical Thinking
Timeline
Case Manager - Department of Children and Families
Northern Territory Government
09.2024 - 03.2026
Youth Support Worker
Gap Youth & Community Centre
10.2023 - 03.2026
Disability Support Worker
Jaeman Support
02.2021 - 10.2022
Factory Hand
Lite N Easy
01.2021 - 10.2022
Personal Care Assistant
Prodigy Healthcare Solutions
06.2020 - 01.2023
Customer Consultant
Serco Group
04.2018 - 07.2021
Educator
Learn And Playhouse Family Daycare
06.2017 - 12.2019
Disability Support Worker
ONCALL Group
04.2017 - 09.2019
Disability Support Worker
iCare Youth and Community services
09 2024 - 03.2026
Bachelor of Arts - Philosophy And Creative Writing
La Trobe University
Diploma - Diploma of Child, Youth And Family
Australian College of Community Services And Care
Certificate IV - Disability
Education Training And Employment Australia
Diploma - Children Services
Australian Vocational Driving Institute
Advanced Diploma - Screen And Media
New York Film Academy