Mary Clausing

• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Developed a successful employee retention plan, reducing staff turnover rates significantly.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Managed inventory control, cash control, and store opening and closing procedures.

• Improved team efficiency by streamlining processes and implementing effective communication strategies.
• Led cross-functional teams for successful project completion within deadlines and budget constraints.
• Enhanced productivity with staff training and development programs, resulting in higher employee satisfaction rates.
• Developed and executed strategic plans to achieve company objectives and improve overall performance.
• Implemented process improvements that increased operational efficiency and reduced costs.
• Collaborated with stakeholders to identify needs, establish goals, and develop action plans for success.
• Established key performance metrics to track progress toward organizational objectives, driving continuous improvement efforts.
• Fostered a positive work environment by promoting teamwork, open communication, and recognition of individual achievements.

• Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
• Increased team productivity by providing ongoing training and support to customer service representatives.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.

My role involves all management functions of front end service.

Rostering (team of 45)

Sales forecasting, budgets.

Customer satisfaction focus.

Risk management

• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction .
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
• Trained team members in successful strategies to meet operational and sales targets.
• Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
• Recruited, hired and trained team.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

• Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
• Optimized staff scheduling to ensure adequate coverage during peak hours and reduce overtime costs.
• Streamlined store operations, delegating tasks to team members based on individual strengths and skills.
• Ensured a clean, safe, and organized store environment for both customers and employees by enforcing safety protocols and maintaining high standards of cleanliness.
• Monitored daily cash handling procedures, ensuring accuracy in transactions and minimizing discrepancies.

• Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by [Number]%.