Summary
Overview
Work History
Education
Skills
Timeline
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Mary Cossans

Ballarat

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

6
6
years of professional experience

Work History

Manager At CloseCorp Foods

Hungry Jacks
05.2019 - 11.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Streamlined rostering processes, reducing the time spent on manual data entry tasks.
  • Passed multiple A revs .

Chicken Chef

Fish And Chip Shop
01.2022 - 02.2023
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Placed orders to restock items before supplies ran out.
  • Reduced food waste with strategic menu planning and inventory control techniques.
  • Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
  • Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Education

DIMBOOLA MEMORIAL SECONDARY COLLEGE
Dimboola, VIC

Skills

  • Verbal and written communication
  • Crew rostering expertise
  • Problem-solving abilities
  • Team building
  • Reliability
  • Operations Management
  • Multitasking
  • Negotiation
  • Marketing
  • Sales management
  • Verbal and written communication

Timeline

Chicken Chef

Fish And Chip Shop
01.2022 - 02.2023

Manager At CloseCorp Foods

Hungry Jacks
05.2019 - 11.2024

DIMBOOLA MEMORIAL SECONDARY COLLEGE

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Mary Cossans