MARY DOUGHTY
KAWUNGAN,QLD
Summary
Retail Sales Associate with more than 25 years in the retail industry. Areas of expertise include sales, customer relations and inventory management. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. Enthusiastic, outgoing a Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service.
Overview
33
33
years of professional experience
Work History
BUILDERS HARDWARE EXPERT
BUNNINGS
HERVEY BAY
07.2003 - 01.2006
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Identified potential shoplifters and alerted management.
- Trained 5 new sales associates each quarter.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Welcomed customers into the store and helped them locate items.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Followed up with over 10 customers each week to verify that they were satisfied with purchases.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Verified that all customers received receipts for their purchases.
- Followed merchandising guidelines to present visually appealing displays.
- Mentored new sales associates to contribute to the store’s positive culture.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Communicated clear expectations and goals to each team member.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Worked with the management team to implement the proper division of responsibilities.
- Actively pursued personal learning and development opportunities.
- Actively pursued personal learning and development opportunities.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Supervised and directed all merchandise and shipment processing.
- Answered customer telephone calls promptly and in an appropriate manner.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
LAYBY AND REFUNDS SERVICE ASSISTANT
TARGET
HERVEY BAY
11.1992 - 11.2004
STOCK REPLENISHMENT TEAM
WOOLWORTHS
HERVEY BAY
01.1992 - 09.1999
SPECIAL ORDERS EXPERT
BUNNINGS
HERVEY BAY
01.2006 - 03.2009
TRADE DESK QUOTE PURCHASE ASSISTANT
BUNNINGS
HERVEY BAY
03.2009 - 10.2012
G4 LEADERSHIP TEAM MEMBER
BUNNINGS
HERVEY BAY
10.2012 - Current
TRADE SPECIALIST
BUNNINGS
HERVEY BAY
11.2012 - Current
BUNNINGS
BUILDER HARDWARE EXPERT
BUNNINGS
HERVEY BAY
08.2003 - 11.2006
REGISTER TEAM MEMBER
BUNNINGS
HERVEY BAY
07.2003 - 09.2003
Education
High School Diploma -
TUMUT HIGH SCHOOL
1990
Skills
- Customer-oriented
- Consistently meets sales goals
- Retail sales
- Upselling techniques
- Merchandising
- Stocking
- Active listening skills
- Credit card transactions
- Computer literate
- POS systems knowledge
- Skilled problem solver
- Personable
- Motivated team player
- Natural leader
Timeline
TRADE SPECIALIST
BUNNINGS
11.2012 - Current
G4 LEADERSHIP TEAM MEMBER
BUNNINGS
10.2012 - Current
TRADE DESK QUOTE PURCHASE ASSISTANT
BUNNINGS
03.2009 - 10.2012
SPECIAL ORDERS EXPERT
BUNNINGS
01.2006 - 03.2009
BUILDER HARDWARE EXPERT
BUNNINGS
08.2003 - 11.2006
BUILDERS HARDWARE EXPERT
BUNNINGS
07.2003 - 01.2006
REGISTER TEAM MEMBER
BUNNINGS
07.2003 - 09.2003
LAYBY AND REFUNDS SERVICE ASSISTANT
TARGET
11.1992 - 11.2004
STOCK REPLENISHMENT TEAM
WOOLWORTHS
01.1992 - 09.1999
High School Diploma -
TUMUT HIGH SCHOOL
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