Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mary El Khoury

Summary

I am a hardworking and highly motivated Senior Property Manager with over half a decade of experience in the real estate industry. Known for my exceptional interpersonal skills, I foster positive relationships within my team and contribute to a harmonious work environment. My versatility, trustworthiness, and dedication are evident in my role at Oxford Agency, where I lead a team of 5 staff members and successfully manage a large property portfolio.

With a positive and open-minded attitude, I bring a valuable blend of skills to the table, including the ability to work collaboratively in a team, excellent attention to detail, goal-setting, and effective multitasking. Ambitious and punctual, I thrive in fast-paced environments and consistently meet deadlines. My commitment to listening actively enables me to understand and address the needs of both clients and team members.

Holding a Real Estate License and having successfully navigated various aspects of property management, I am enthusiastic about advancing my career and am dedicated to delivering an exceptional level of service to clients.

Overview

8
8
years of professional experience

Work History

Senior Property Manager

Oxford Agency
01.2020 - Current
  • Lead a team of 5 staff members, overseeing their performance and achieving KPIs.
  • Successfully manage a large property portfolio, ensuring client expectations are exceeded.
  • Maintain strong client relationships and deliver outstanding service.
  • Thrive on challenges and contribute to the success of Oxford Agency.
  • Streamlined property management processes for improved efficiency and cost savings.
  • Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
  • Investigated and resolved any tenant complaints.
  • NCAT experience
  • Mentored junior team members, providing guidance and support to foster professional growth and success.

Property Manager

Lifestyle Property Agency
11.2018 - 12.2019
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Liaise with businesses to meet leasing requirements, negotiating industrial, commercial, and residential leases.
  • Ensure accurate documentation execution, including leases, licenses, and lease registration.
  • Maintain precise records of relevant tenancy data and critical anniversary dates.
  • Provide lease summaries and maintenance for new leases.

Property Manager / Department Coordinator

LJ LEVI / LJ Hooker Double Bay Group
02.2016 - 11.2018
  • Manage new developments from start to finish, including Affordable Housing projects.
  • Make recommendations for rental increases and lease renewals, working towards targets and KPIs.
  • Effectively liaise with tenants and landlords, conducting inspections and managing repairs & maintenance.
  • Served as a liaison between the department and other internal teams, fostering strong working relationships.
  • Organised and maintained department records for easy access and regulatory compliance.
  • Improved department efficiency by streamlining processes and implementing new systems with the department head.

Education

High School Diploma -

St Leos Catholic College
Wahroonga, NSW
12.2011

Skills

    Professional, respectful of confidentiality,
    mature and trustworthy
    Ability to execute plans effectively and
    rapidly

    Leadership and Team Management

    Client Relationship Management

    Property Management experience

    Goal Setting and Multitasking

    Time Management and Organisation

    Capable of enhancing customer experience
    and providing overall excellent customer
    service
    Proven problem-solver capable of managing
    the bigger picture and consistently
    performing at a commendable level
    Can handle pressure well, meet deadlines
    and exhibit exemplary organisational skills
    Being able to handle complaints and difficult
    situations
    Excellent communication skills, both written
    and verbal

    Regulatory Compliance

References

References available upon request.

Timeline

Senior Property Manager

Oxford Agency
01.2020 - Current

Property Manager

Lifestyle Property Agency
11.2018 - 12.2019

Property Manager / Department Coordinator

LJ LEVI / LJ Hooker Double Bay Group
02.2016 - 11.2018

High School Diploma -

St Leos Catholic College
Mary El Khoury