Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Mary-Ellen Chisholm

Boronia,Victoria

Summary

Proven leader in retail and service sectors, notably at Boronia Gift Shop, where I lead inventory control and customer service improvements.

Skilled in staff training and development, my adaptability and problem-solving abilities led to significant enhancements in operational efficiency and team performance.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.

Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with employees and customers.

Skilled in working under pressure and adapting to new situations and challenges to best enhance the business.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

Gift Shop Manager

Boronia Gift Shop
03.2019 - Current
  • Maintained accurate records of all inventory levels through routine audits, allowing for timely replenishment orders as needed.
  • Coordinated seasonal merchandising changes throughout the year to keep displays fresh and enticing for customers.
  • Resolved customer complaints promptly and effectively, turning dissatisfied shoppers into loyal patrons.
  • Managed a team of employees, providing training and guidance to ensure excellent customer service and shop maintenance.
  • Assisted in the recruitment process for new staff members, conducting interviews and selecting qualified candidates to join the team.
  • Developed strong relationships with customers, negotiating favorable pricing and securing unique products for the gift shop.
  • Organised shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Plasterer and Building Site Cleaner

Mna Plastering
01.2011 - Current
  • Contributed to a safe work environment by adhering to safety protocols and maintaining clean job sites.
  • Enhanced building stability by applying layers of plaster to interior and exterior walls, ceilings, and partitions.
  • Performed adeptly in challenging environments, including high ceilings and tight spaces, to deliver top-quality results.
  • Help husband hang plaster sheets and cornice.
  • Clean floors,shelves,kitchens once sanding completed to ensure house is clean and tidy for employers.

Cleaning Homes

Sole Trader
01.2020 - 04.2024
  • Enhanced customer satisfaction by providing thorough and efficient cleaning services.
  • Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
  • Received positive feedback from clients for exceptional attention to detail in cleaning tasks.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to employers requests.
  • Developed customised cleaning plans tailored specifically to each client's unique needs.
  • Managed scheduling efficiently to accommodate multiple clients while minimizing travel time between job sites.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution in employers home.

Education

Bachelor of Teaching - Teaching

Flinders University
Adelaide, SA
06.1996

Skills

  • Store operations
  • Employee training
  • Staff hiring
  • Cash control
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Multitasking
  • Reliability
  • Time Management
  • Adaptability and Flexibility
  • Staff training/development
  • Inventory Control

Additional Information

Referees:

Employer 5 years

Lyn

Owner Boronia Gift Shop

0407 339 194


Employer 4 years

Stacey Jenkins

house cleaning

0431 907 833


Employer 3 years

Mary Hoops

house cleaning

0413 922 843

Timeline

Cleaning Homes

Sole Trader
01.2020 - 04.2024

Gift Shop Manager

Boronia Gift Shop
03.2019 - Current

Plasterer and Building Site Cleaner

Mna Plastering
01.2011 - Current

Bachelor of Teaching - Teaching

Flinders University

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Mary-Ellen Chisholm