Mary Fahy
Nerang,QLD
Summary
I thrive in lively environments and enjoy communicating with customers to ensure they're experience is enjoyable. I believe my work ethic is a fair combination of professional but light hearted to ensure the customer feels comfortable and taken care of while visiting an establishment. I learn quickly, I'm very reliable and would love to have an opportunity to be a part of your team and help whenever I can!
Overview
5
5
years of professional experience
Work History
Automotive Service Advisor
Von Bibra Motors
Robina, QLD
03.2023 - Current
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
Appointment Setter
SANTEL INTERNATIONAL
Nerang, QLD
03.2021 - 02.2023
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Answered phone calls and answered questions from potential customers.
- Screened potential customers to determine interest and requirements for products and services of company.
- Entered daily data in computer systems and documented office activities.
EMERGENCY CALL OPERATOR/Office Assistant Intern
Emergency Medical Services
Nerang, QLD
01.2019 - 01.2020
- Achieved high levels of customer satisfaction through empathetic problem-solving and clear communication.
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Retained valuable clients by offering solutions that address their unique concerns while reinforcing brand reputation.
- Improved customer satisfaction by efficiently handling inbound calls and addressing concerns promptly.
- Handled sensitive information discreetly while maintaining strict confidentiality protocols.
Education
High School Diploma -
Nerang State High School
Nerang, QLD11.2019
Skills
- Strong Work Ethic
- Excellent Communication
- Workflow Management
- Team Player
- Customer Satisfaction
- Problem Solving
- Building Relationships
- Complaint Handling
Timeline
Automotive Service Advisor
Von Bibra Motors
03.2023 - Current
Appointment Setter
SANTEL INTERNATIONAL
03.2021 - 02.2023
EMERGENCY CALL OPERATOR/Office Assistant Intern
Emergency Medical Services
01.2019 - 01.2020
High School Diploma -
Nerang State High School