Mary Fitsum
Edmondson Park,NSW
Summary
Experienced sales associate at Greenstone Financial Services, known for outstanding customer service and active listening abilities. Consistently surpassed revenue targets by leveraging collaborative efforts and clear communication. Skilled in POS systems, enhancing client relationships and ensuring high levels of customer satisfaction.
Overview
6
6
years of professional experience
Work History
Sales Associate
Greenstone Financial Services
Norwest , 2153
03.2023 - Current
- Educated clients on product features and benefits to facilitate informed decision-making.
- Managed incoming calls, delivering tailored solutions to meet client needs.
- Demonstrated effective communication skills while addressing customer inquiries and service options.
- Developed strong relationships with repeat customers through consistent follow-up efforts.
- Collaborated with team members to improve overall service quality and customer satisfaction.
- Provided prompt and accurate information in response to customer calls.
- Exhibited excellent listening skills during telephone interactions with customers.
SALES ASSOCIATE
Footlocker
Macarthur Square, NSW
09.2020 - 02.2023
- Demonstrated expertise in POS systems to streamline order placements and shipping processes.
- Achieved record revenue at location through effective teamwork and collaboration.
- Managed stock replenishment and maintained optimal inventory levels.
- Provided exceptional customer service, fostering a high-energy environment for all age groups.
- Answered store phone and assisted customers with inquiries promptly.
RETAIL ASSISTANCE
Koch & Co
Auburn, NSW
10.2019 - 12.2019
- Initiative to maintain stores hygiene and cleanliness.
- Replenishment of stock
- Customer service and excellent communication skills with all ages.
- RF Scanner experience
- Experience in handling fast paced environments and carrying out multiple tasks.
Education
Diploma of Social Science - Wollongong
UNIVERSITY OF WOLLONGONG COLLEGE
Wollongong06.2020
High School Certificate - Wattle Grove
SAINT MARK’S COPTIC ORTHODOX COLLEGE
Wattle Grove09.2018
Skills
- Customer service skills
- Quick learning
- Verbal communication
- Written communication
- Teamwork
- Active listening
Additional Work Experience
- Rashay’s restaurant, 2017
- Chinese Restaurant, 2017
- Try Africa Look Salon, 2016, high school work experience
Timeline
Sales Associate
Greenstone Financial Services
03.2023 - Current
SALES ASSOCIATE
Footlocker
09.2020 - 02.2023
RETAIL ASSISTANCE
Koch & Co
10.2019 - 12.2019
Diploma of Social Science - Wollongong
UNIVERSITY OF WOLLONGONG COLLEGE
High School Certificate - Wattle Grove
SAINT MARK’S COPTIC ORTHODOX COLLEGE