Mary Flinn

• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
• Prepared potted plants and bouquets based on customer requirements.
• Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
• Quoted, generated, and processed customer orders to meet specifications and various occasions.
• Imparted knowledge on plants and flowers to customers.
• Contributed ideas to improve overall shop aesthetic, optimizing workflow efficiency within studio spaces while enhancing customer experience in retail areas.
• Enhanced team skills by sharing techniques and tips, fostering collaborative and skilled work environment.
• Resolved customer complaints with empathy and professionalism, maintaining positive relationships.
• Consistently met tight deadlines for large-scale orders, coordinating logistics to ensure timely delivery and installation of arrangements.
• Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
• Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
• Drove customer satisfaction by providing recommendations for greenery and flower pairings.
• Possess in-depth knowledge of various types of flowers and their seasonal availability.
• Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
• Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
• Responsible for the opening and closing of the premises.
• Responsible for the daily running of the business when on site.
• Learnt various new payment systems with POS being the latest.
• Mentored junior designers in advanced techniques, fostering a collaborative and supportive team environment.
• Led team during peak seasons, ensuring high productivity and meeting all customer deadlines.
• Designed sympathy arrangements with sensitivity and care, providing comfort during clients' difficult times.
• Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
• Increased repeat business by providing exceptional customer service and consistently delivering high-quality floral arrangements.

Please refer to my most recent job description at The Village Florist. All skills and experience are the same.