MARY GRACIO
Summary
Motivated bartender with hands-on experience in casual dining environments. Dedicated to providing outstanding customer service and ensuring safe food handling practices. Skilled in preparing a wide range of drinks and committed to continuous learning and improving mixology skills. A team player with a strong work ethic and passion for creating positive guest experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Account Representative
Collection House
01.2024 - Current
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Optimized account portfolios by regularly assessing client needs against service offerings, ensuring maximum value for both parties.
Bartender & All-rounder
Royal George Hotel (Rics)
06.2022 - 11.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Kitchen Hand
Bimm's Bbq Chargrill
11.2021 - 10.2023
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Diploma - Community Services
TAFE Southbank
01.2022
Cert III - Individual Support in Aged Care
Intercare Training
01.2019
BlueCard -
Working with children
Yellow Card -
NDIS worker Screen
Certificate III -
Provide Responsibility Services of Alcohol
Skills
- Account management
- Communication and negotiations
- Customer relations
- Front desk operations
- Merchandise restocking
- Responsible alcohol service
- Liquor restocking
Certification
- RSO
- Diploma of Community Services
- Certificate III in Financial Services
- Certificate II in Manufacturing Technology
- Certificate II in Information, Digital Media and Technology
- Certificate III Individual Support
Timeline
Account Representative
Collection House
01.2024 - Current
Bartender & All-rounder
Royal George Hotel (Rics)
06.2022 - 11.2023
Kitchen Hand
Bimm's Bbq Chargrill
11.2021 - 10.2023
BlueCard -
Working with children
Yellow Card -
NDIS worker Screen
Certificate III -
Provide Responsibility Services of Alcohol
Diploma - Community Services
TAFE Southbank
Cert III - Individual Support in Aged Care
Intercare Training
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