Mary Hanna
Sydney,NSW
Summary
Experienced and customer-focused receptionist and retail assistant with a strong background in front-desk operations, customer service and administrative support. Skilled in managing enquiries, scheduling, POS transactions and maintaining organised, efficient workplace systems. Known for building positive relationships with customers, resolving issues professionally and communicating clearly in fast-paced environments. Bring a reliable, team-oriented work ethic with a commitment to delivering high-quality service in both reception and retail settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hospital Administrative Clerk
The Sydney Private Hospital
07.2024 - Current
- Coordinated patient admissions, bookings, check-ins and discharge processes using WebPas.
- Provided high-level administrative support to nursing, medical and allied health teams in a fast-paced clinical environment.
- Triaged high-volume phone and front-desk enquiries and supported efficient patient flow.
- Processed Medicare, private health fund and self-funded billing in line with hospital compliance standards.
- Managed confidential patient records and clinical documentation in accordance with privacy regulations.
- Communicated effectively with patients, families and clinicians to support seamless care and hospital workflow.
Sales Assistant
The Just Group
09.2022 - Current
- Delivered exceptional customer service by assisting with product selection and resolving customer enquiries.
- Processed sales, exchanges and refunds accurately while maintaining high standards of cash handling.
- Replenished stock, organised displays and supported store merchandising and seasonal layout changes.
- Assisted with onboarding new team members and contributed to a positive and collaborative team environment.
- Participated in promotional campaigns and store events to drive customer engagement and sales performance.
Christmas Casual
Mathers Bankstown
11.2021 - 02.2022
- Provided friendly and attentive customer service during high-volume seasonal periods.
- Assisted customers with footwear selection, product information and sizing support.
- Processed sales transactions, exchanges and returns accurately using POS systems.
- Replenished stock, organised displays and maintained store presentation to brand standards.
- Supported promotional activities and sales events to maximise store performance.
Education
Bachelor of Health Science - Health Sciences
Western Sydney University
07-2027
Certificate III - Individual Support (Aged)
Saint Yon Trade Training Centre
Bankstown, NSW12-2023
Skills
- Database entry
- Complex transaction processing
- Appointments Scheduling
- Record maintenance
- Customer Service
- Communication Skills
- Insurance Liaison
Certification
- ASCIA anaphylaxis e-training for first aid (community) 2020
- Year 12 HSC Certificate 2023
- Cert III in Individual Support (Aged) 2023
References
Stephanie Tzanis
The Sydney Private Hospital | Day Only Rehab Administrative Supervisor
P: 0461 468 723
Tiegan Sanderson
Just Jeans Bankstown | Store Manager
P: 0431 887 679
Languages
Arabic
Professional Working
Timeline
Hospital Administrative Clerk
The Sydney Private Hospital
07.2024 - Current
Sales Assistant
The Just Group
09.2022 - Current
Christmas Casual
Mathers Bankstown
11.2021 - 02.2022
Bachelor of Health Science - Health Sciences
Western Sydney University
Certificate III - Individual Support (Aged)
Saint Yon Trade Training Centre