Mary Hartley
Bli Bli
Summary
Assistant Manager seeking a change.
Management experience in Allied Health and Licensed hotel settings.
Excellent interpersonal skills with a passion for customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Duty Manager
Beerwah Hotel
09.2023 - 02.2024
- Staff Management including rosters, onboarding, and stationing staff members throughout the hotel in a way that maximizes individual and team strengths.
- Opening, closing of Hotel
- High Volume Bistro services, including cocktail service.
- Security compliance and incident reporting.
- End of trade banking, timesheets, Keg changes and stock inventory and o.rdering
Assistant Manager
Villa Noosa Hotel
03.2023 - 09.2023
- Staff Management including rosters, onboarding, compliance training and stationing staff members throughout the hotel in a way that maximizes individual and team strengths.
- Accommodation bookings, room service requests and troubleshooting.
- Opening, closing and operation of TAB and Keno terminals including self-service terminals.
- High Volume Bistro services, including cocktails, pass management, specialty drinks and “Me & You” Management.
- Security compliance and incident reporting.
- Opening and closing of Venue. End of trade banking, timesheet approval, Keg changes and stock inventory.
2IC Administration Manager
Sports And Spinal Physiotherapy Kawana/Baringa
07.2021 - Current
- Maintaining a multi disciplinary Allied Health Clinic to the highest level
- General reception duties including greeting patients, making appointments, diary management
- Weekly data entry and reports
- Management of weekly, EoM and EoY banking
- Stock ordering and invoice management
- Outstanding accounts and debt reconciliation
- Liaising and outsourcing with other company divisions
- Co Ordination and production of the clinics CSM and Gym timetable
- Scheduling representative lunches between Clinicians and local General Practitioners
- Facilitated the transition to our new clinic, registering new provider numbers, Registering new providers with Hi-Caps and Medical Objects
- New staff onboarding and training
- Providing the highest degree of service whilst maintaining a polite, empathetic and professional interpersonal manner at all times
- Ability to troubleshoot front desk applications such as Hicaps, eftpos terminals, printer issues, phone and internet connections
- Proficient with DVA, Medicare and NDIS.
Food and Beverage / Gaming Attendant
Villa Noosa
06.2020 - 11.2021
- Greeting customers, customer service and client relationships
- Maintenance of the large Gaming Room and its gaming machines
- Waitressing in the Bistro, serving food and drink orders
- Proficiency with TAB Orion Terminals.
Allied Health Reception
Sports And Spinal Physiotherapy Buderim
09.2020 - 07.2021
- Greeting patients, answering phones, scheduling appointments, diary management, assisting patient inquiries, daily data entry and maintenance of clinic in accordance to Covid 19 health and safety regulations
- Maintained energy and enthusiasm in fast-paced environment
- Efficient and empathetic customer service, handled concerns quickly and escalated major issues to supervisor
- Making appointments and actioning referrals
- Processing payments.
Shift Supervisor
Pixels Australia
01.2019 - 06.2020
- Performed opening and closing duties, sales reports, Shift prep, preparing cash drawers and taking inventory
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies
- Consulted with managers to organize special events and promotions.
Food and Beverage Attendant
Royal Mail Hotel Tewantin
01.2018 - 11.2019
- Waitressing
- Bar service
- Maintenance of the gaming room.
Skills
- Exceptional phone and interpersonal manner
- Accounts management and debtor reconciliation
- Private Health, DVA, and Medicare claiming
- Gaming
- Staff management
- Accommodation
- Functions
- Ability to work as a team member or individual
- Data collection, retention and analysis
- Ambitious and reliable
- End of night banking and till refloating
- Proficient with TAB and Keno
- Cocktail and Sports Bars
- Restaurant management
- Opening and closing of Venue
Certification
- RMLV and Approved Managers certificate
- First aid and CPR certified
- Effective Workplace Leadership –Tafe QLD MCC00039
- Covid 19 Vaccination Certificate.
- Responsible service of Alcohol (RSA)
- Responsible service of Gaming (RSG)
Timeline
Duty Manager
Beerwah Hotel
09.2023 - 02.2024
Assistant Manager
Villa Noosa Hotel
03.2023 - 09.2023
2IC Administration Manager
Sports And Spinal Physiotherapy Kawana/Baringa
07.2021 - Current
Allied Health Reception
Sports And Spinal Physiotherapy Buderim
09.2020 - 07.2021
Food and Beverage / Gaming Attendant
Villa Noosa
06.2020 - 11.2021
Shift Supervisor
Pixels Australia
01.2019 - 06.2020
Food and Beverage Attendant
Royal Mail Hotel Tewantin
01.2018 - 11.2019
- RMLV and Approved Managers certificate
- First aid and CPR certified
- Effective Workplace Leadership –Tafe QLD MCC00039
- Covid 19 Vaccination Certificate.
- Responsible service of Alcohol (RSA)
- Responsible service of Gaming (RSG)
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