Mary Hastings
Blackheath,Australia
Summary
I always take great pride in creating inclusive environments and creating a positive space to grow and learn. Always happy to put in time to solve problems with a strong emphasis on empathy and positive reinforcement. Equipped with strong problem-solving abilities, eagerness to learn as well as excellent communication skills and a readiness to tackle new challenges with dedication and enthusiasm.
Overview
6
6
years of professional experience
1
1
Certification
Work History
SLSO
Katoomba Public School
04.2024 - Current
- Supported student physical, mental, and social development using classroom games and activities.
- Supported student learning objectives through personalized and small group assistance.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Increased class participation by creating positive and inclusive classroom atmosphere.
Support Staff Member
CCT Blackheath
08.2024 - 12.2024
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Monitored clients' progress to adjust treatment plans accordingly.
Barista Manager
Blackheath BP
10.2022 - 04.2024
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Disability Support Worker
Hotel Etico
01.2019 - 08.2021
- Provided assistance in daily living activities.
- Provided high level of physical and emotional support within the company.
- Trained and encouraged clients to extend their horizons and live their best lives .
- Outlined, planned and created a training schedule that set clients on a pathway to stable and consistent goal achievements
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Monitored clients' progress to adjust treatment plans accordingly.
Education
YEAR 10 Certificate (ROSA) -
Mountains Christian College
Blackheath, NSW10.2018
CERT IV - Tertiary
TAFE NSW
NSW11.2019
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Patience and empathy
- Positive reinforcement
- Behavior management
Certification
- First Aid Certified (certificate available on request)
- Current WWCC (WWC2510711E)
- NDISWC Clearance to work
- Current NSW Police Check Clearance
Timeline
Support Staff Member
CCT Blackheath
08.2024 - 12.2024
SLSO
Katoomba Public School
04.2024 - Current
Barista Manager
Blackheath BP
10.2022 - 04.2024
Disability Support Worker
Hotel Etico
01.2019 - 08.2021
YEAR 10 Certificate (ROSA) -
Mountains Christian College
CERT IV - Tertiary
TAFE NSW
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