Summary
Overview
Work History
Education
Skills
current class c drivers licence
Languages
Timeline
Generic

Mary Henderson

Fennell Bay,NSW

Summary

With a proven track record at MLH Cleaning Services, I excel in operations management and personnel motivation, significantly enhancing customer satisfaction. Expert in business planning and staff development, my leadership ensures high-quality service delivery and efficient process optimization, achieving notable client retention rates.

Overview

10
10
years of professional experience

Work History

Owner Operator

MLH Cleaning Services
02.2016 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

Cleaner

Assett Cleaning
01.2015 - 01.2016
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Maintained clean, neat, and professional entrances.

Education

St Marys Senior High School
St Marys NSW
01-1989

Skills

  • Operations management
  • Documentation and reporting
  • Hiring
  • Business planning
  • Staff training and development
  • Personnel management
  • Staffing

current class c drivers licence

Current class C drivers licence held for for 35 years 


Languages

English
Elementary

Timeline

Owner Operator

MLH Cleaning Services
02.2016 - Current

Cleaner

Assett Cleaning
01.2015 - 01.2016

St Marys Senior High School

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Mary Henderson