Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARY HILLARY

Parkinson,QLD

Summary

Dedicated roster processing and compliance professional with a proven track record of meeting service standards at Metro South Payroll. Committed to continuous improvement, actively seeking out training opportunities to enhance expertise and add value to the organization. Known for strong work ethic and professionalism, confident that recent knowledge and experience will be a valuable asset in any role.

Overview

15
15
years of professional experience

Work History

Roster Support Officer

Metro South Health
01.2025 - Current
  • Provide customer-focused rostering and workforce management support to nurse unit and line managers for optimal workforce deployment.
  • Manage time and attendance records, ensuring accurate scheduling and payroll outcomes.
  • Maintain a close relationship with nurse unit and line managers to understand their needs.
  • Handle relief management by processing unplanned leave, identifying relief staff for vacant shifts, and assigning additional shifts.
  • Support nurse unit and line managers with advice on online rostering, escalating unresolved queries to Corporate Technology Services.
  • Provide quality establishment management and support services, including employee leave verification, create and verify employee movement requests, check recurring allowances and provide technical system support to business areas.

Client Service Officer

Queensland health
10.2023 - 01.2025
  • Accurately performing payroll functions such as processing new starters, movements, service line, e-protocol, deduction, allowances, AVACS, leaves, roster
  • Liaising with supervisors where necessary, to ensure accurate data and reporting is available for efficient workforce management
  • Maintain a working knowledge of all the local applications such as SAP, my HR, work brain and shift pattern tool to perform the role efficiently
  • Working collaboratively with other team members to improve service delivery and ensure team goals are achieved
  • Maintaining and delivering the desired KPI's set by line managers by completing the processing on time
  • When identifying errors, liaising with internal stakeholders to ensure the requests are completed correctly and processed in a timely manner to achieve delivery standards

Phlebotomist

Princess Alexandra Hospital
03.2015 - 10.2023
  • Collected appropriate blood and non-blood specimens from clients following documented protocols
  • Ensured correct patient identification, labelling, and collecting techniques are followed according to our policies and procedures
  • Worked in a digital hospital environment using computer-based collection systems
  • Liaise with patient's medical and non-medical staff to ensure the correct collection of specimens
  • Efficiently operate the Specimen Collection Department, restock pathology consumables, and maintain a clean work area
  • Maintained a professional attitude and behaviour when dealing with staff and clients
  • Participated in relevant ongoing education and assist in staff training
  • Completed regular safety training
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie
  • Developed and implemented policies and procedures to ensure compliance with government regulations

Phlebotomist Internship

Mater Education
01.2014 - 12.2014
  • Completed a two-week phlebotomist trainee program at MATER Clinic and QML Pathology
  • Job Responsibility: Obtaining blood samples using different techniques
  • Adhering to safety and infection-control procedures
  • Setting up equipment in the right order
  • Preserving and transporting the specimens

Recruiter

V3Staffing
12.2010 - 07.2012
  • As part of the recruitment process, I used to search for potential candidates who are suitable for the current job openings
  • This involves analysing the requirements and sourcing profiles that match those requirements
  • Screening and sorting through these profiles, and briefing the candidates about the job profile
  • Selected candidate is scheduled and prepared for either a telephonic or one-to-one interview
  • Ensuring follow-up with the candidates until they join the company
  • Maintaining detailed profiles for each candidate that includes their education, contact details, and any technical or HR comments

Education

Bachelor of Science -

Bhavan’s College
Osmania University, India
06-2004

MBA -

Loyola Academy
Osmania University, India
06-2007

Skills

  • Telephone skills
  • Strong empathy
  • Professionalism and etiquette

Timeline

Roster Support Officer

Metro South Health
01.2025 - Current

Client Service Officer

Queensland health
10.2023 - 01.2025

Phlebotomist

Princess Alexandra Hospital
03.2015 - 10.2023

Phlebotomist Internship

Mater Education
01.2014 - 12.2014

Recruiter

V3Staffing
12.2010 - 07.2012

Bachelor of Science -

Bhavan’s College

MBA -

Loyola Academy

Similar Profiles

CREATE PROFILE
MARY HILLARY