Mary Houdalakis
DONCASTER EAST
Summary
Dynamic professional with a proven track record at Ace Body Corporate Management, adept in managing over 60 properties and leading teams to excellence. Skilled in budget management and fostering strong customer relations, demonstrated through effective problem-solving and high satisfaction levels. Expertise in Microsoft Office and exceptional communication abilities enhance operational efficiency and team cohesion.
Currently semi-retired due to sale of 70% of my business portfolio.
Looking for retail space employment 1-3 days per week. Friendly, communicative and will add value to your business with my positive and strong work ethic and skill base.
Overview
34
34
years of professional experience
Work History
OC Manager
Ace Body Corporate Management (Collingwood)
01.2010 - Current
- Managed 60+ Owners Corporation Properties common area property needs.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured Property Essential Services compliance, procedures, and safety regulations by monitoring operations on a daily basis.
- Training and Development of 3 OC Managers and Accounts staff ensuring up-to-date skills. Sharing of best practices, learn from collective experiences, and improve overall office and portfolio performance.
- Managed: Budgets, Compliance, Accounts, Insurance, Maintenance and repairs to common property.
- Chair/Attend and prepare documentation and financials for Annual General Meetings.
Corporate Events & Administration Co-ordinator
Microsoft Pty Ltd
04.1991 - 03.2000
- Coordinated and delivered large-scale events such as conferences or workshops, managing logistics, invitations, registration, and attendee experiences for Top 20 Tier Australian Corporate companies
- Managed Budget; liaising with clients/customers; venues and vendors;
- Managed Marketing and Promotion of Corporate Events inc. Marketing material
- Delivered exceptional customer service while managing incoming calls/email inquiries from both internal and external parties professionally and promptly.
- Facilitated clear communication between departments, scheduling regular meetings to address pressing issues or concerns.
- Supported human resources functions including recruitment efforts, benefits administration, performance evaluations, and employee relations initiatives.
- Optimized office workflow by maintaining up-to-date procedural documentation for reference by all staff members.
- Contributed to a positive work environment by organizing team-building activities that fostered camaraderie among colleagues.
- Reporting and quantifying of success of all events within my Department.
Education
Bachelor of Business -
RMIT
Agents Representative Certificate -
REIV
Corporate Events & Training Education Seminars -
Microsoft Education Services
Skills
- Management of staff
- Management of time and budgets
- Computer literate: Word / Excel / Powerpoint / Social Media eg Facebook and Instagram
- Excellent written and verbal, communication skills
Languages
Greek
Full Professional
Timeline
OC Manager
Ace Body Corporate Management (Collingwood)
01.2010 - Current
Corporate Events & Administration Co-ordinator
Microsoft Pty Ltd
04.1991 - 03.2000
Bachelor of Business -
RMIT
Agents Representative Certificate -
REIV
Corporate Events & Training Education Seminars -
Microsoft Education Services
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