Mary Isidro
Sydney,NSW
Overview
6
6
years of professional experience
Work History
Risk Manager Privacy Program
Commonwealth Bank
09.2022 - Current
- Engage across all RBS Lines of Businesses to ensure delivery of prioritised system capability to dispose of records to ensure we meet our Retention obligations.
- Assisted in the successful closure of the Privacy Enforceable Undertaking
- Coordinating and delivering Risk and Regulatory initiatives to ensure quality solutions are aligned, consistent and efficiently implemented across RBS.
- Identifying, initiating and managing actions to mitigate risks and to strengthen controls, including issues identified through audits and other external processes.
Service Specialist (Secondment)
Commonwealth Bank
02.2024 - 02.2025
- Provides end to end IT Service Management, Planning and BU IT governance for some of the bank's critical IT Services: CommSee, CommSee SOFA Mid Tier, Imaging SOFA, CommSee Low Risk Farm Hosts, Single User Entity (SUE) and ATLAS.
- Accountable for the current and future health of the applications within the portfolio, facing off to the internal customer base that utilise the services of these applications and ensuring they evolve to meet changing business needs.
- Ensure incidents are solved, problems are managed and changes are executed for the IT Services.
- Manage services risks, encompassing risk mitigation, resolution and acceptance.
- Respond to any adhoc tasks from the business relating to the IT Services.
Risk and Controls Advisory and Delivery Analyst
Commonwealth Bank
10.2021 - 09.2022
- Coordinating and delivering Risk and Regulatory initiatives to ensure quality solutions are aligned, consistent and efficiently implemented across RBS.
- Identifying, initiating and managing actions to mitigate risks and to strengthen controls, including issues identified through audits and other external processes.
Collections Privacy EU Analyst
Commonwealth Bank
06.2021 - 09.2021
- Providing Collections SME knowledge to support the migration of Identity Manager to SailPoint, for management of roles and permissions. Defined and reconciled 227 Collections business roles by reviewing our current state access and the appropriateness of assigned permissions in order to identify potential areas of impact for review and remediation.
- Collaborating with KPMG and key Collections leadership team to support the review and validation of future state business roles in ongoing working groups. Supporting artefacts development to facilitate business SME validation of current and future state business roles to ensure the role modelling is fit for purpose.
Risk & Control Governance, Planning & Reporting
Commonwealth Bank
11.2020 - 06.2021
- Supported transparent and effective risk governance across RBS Collections businesses, ensuring business is well positioned to make appropriate risk-based decisions in accordance with RBS and Group Risk Appetite Statements.
- Developed, coordinated and facilitated risk sub committee forums across 5 divisions within the Collections business.
Quality Assurance Analyst
Commonwealth Bank
10.2019 - 11.2020
- Monitored compliance to obligations during customer interactions.
- Provided high quality data insights, trends, and timely feedback to the business to support risk mitigation and drive effective coaching conversations.
Education
Bachelor of Information Technology - Information And Communication Technology
Western Sydney University
Sydney, NSW10-2019
Skills
- Critical thinking
- Problem Solving
- Microsoft Office
- Teamwork
- Effective Time Management
- Fast Learner
- Customer Service
- Communication Skills
- Ability to Work Under Pressure
Timeline
Service Specialist (Secondment)
Commonwealth Bank
02.2024 - 02.2025
Risk Manager Privacy Program
Commonwealth Bank
09.2022 - Current
Risk and Controls Advisory and Delivery Analyst
Commonwealth Bank
10.2021 - 09.2022
Collections Privacy EU Analyst
Commonwealth Bank
06.2021 - 09.2021
Risk & Control Governance, Planning & Reporting
Commonwealth Bank
11.2020 - 06.2021
Quality Assurance Analyst
Commonwealth Bank
10.2019 - 11.2020
Bachelor of Information Technology - Information And Communication Technology
Western Sydney University
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