Summary
Overview
Work History
Skills
Additional Information
Timeline
Generic

Mary-Jane Crawford

Hoppers Crossing

Summary

Enthusiastic Worker willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Reliable with exceptional recordkeeping and organizational skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Inventory Worker /Picker Packer

Toll People/Adidas
01.2022 - Current
  • Completed physical inventory counts each month.
  • Performed data entry and completed proper paperwork.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
  • Completed stock inventories to identify and address issues negatively impacting controls.
  • Developed and implemented strategies to keep stocks organized and reduce excess inventory.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Conducted research to address shipping errors and packaging mistakes.
  • Handled day-to-day shipping and receiving overseeing more than 4000 packages per day

Acting MPC2

Australia Post
03.2019 - 12.2021
  • Responsible for Manual Array Area 12pm - 8pm shift
  • Required to operate/supervise operations of Electric Pallet Jacks/Ride on pallet Jacks, Forklift/Tuggers.
  • Transport orders to dispatch locations
  • Demonstrated ability to work unsupervised without direct supervision
  • From 5-17 team members during the day
  • Generating up to 6,000 scans per day
  • Continuous improvement to production procedures
  • Monitoring team members performances throughout the day giving feedback to Operations Lead
  • Planning, Organising and making decisions for post shift daily
  • Close down of operations nightly

Mail Sorter

Australia Post
03.2019 - 12.2021
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Evaluated mail trays to determine proper placement.
  • Reviewed incoming mail for proper date, postage and barcode scans.
  • Diagnosed unclear or unrecognized barcodes, documenting and communicating errors prior to resolving issue.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Used automated mail processing equipment to sort and collate mail.
  • Scanned incoming pieces, logging and uploading information into mail-tracking system to support resolution of future inquiries.
  • Troubleshot malfunctioning mail-sorter machines by unclogging jams while protecting integrity of envelopes.
  • Performed final preparation for outgoing, metered correspondences prior to placement for production.
  • Facilitated trailer loading by sorting mail and transferring by forklift.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Inspected mail for damages and took appropriate action to deliver in good condition.
  • Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
  • Labeled, weighed and processed mail and packages for efficient distribution.
  • Developed strategies to speed up mail mail sorting and delivery processes.
  • Maintained clean and organized mail room to promote safety and efficiency.
  • Maintained high level of confidentiality with mail items in line with regulations.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Maintained customer satisfaction by responding to customer inquiries and complaints.
  • Performed routine maintenance on equipment to prevent downtime.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Maintained mailroom supply inventories, purchase orders and vendor supplies.
  • Assisted with implementing new mailroom systems and training staff to improve operations.
  • Updated and maintained mailing lists and customer records.

Assistant Manager

Palmerston Hotel
05.2016 - 03.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Traffic Auditor

Construct Traffic Management Melbourne
02.2010 - 05.2016
  • Followed established auditing processes to meet internal and regulatory requirements.
  • Communicated with staff to obtain necessary information for audits.
  • Performed observations and evaluated supporting documents to supplement audit findings.
  • Analyzed data and findings to prepare reports detailing financial information.
  • Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
  • Planned audits and audit activities to allocate necessary resources and determine consistency of plans with audit objectives.
  • Administered auditing program to address risks and evaluate compliance with regulatory requirements.
  • Executed audit phases and entered data into accounting software for analysis.
  • Coordinated, managed and implemented auditing projects and prepared for evaluation.
  • Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
  • Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
  • Assessed internal control risks of network through information system audits.
  • Obtained and interpreted relevant and authoritative criteria for program or issues under audit.

Skills

  • Order Picking and Processing
  • Time Management
  • Audit Counts
  • Inventory Coordination
  • Attention to Detail
  • Regulatory Compliance
  • Quality Procedures
  • Forklift Operation
  • Microsoft Office
  • Cycle Counts
  • Discrepancy Investigations
  • Digital and Physical Counts
  • Teamwork and Collaboration
  • Verbal and Written Communication
  • Handheld Scanners

Additional Information

During my time at Australia Post I was 1 of 12 chosen by Australia Post for the Emerging Leaders Program to complete a Certificate IV in Leadership and Management course. In 2012 I also completed a TAE40110 Cert IV in Training and Assessment which I am currently looking to update. I also have done alot more study and have a copy of certificates upon request.

Timeline

Inventory Worker /Picker Packer

Toll People/Adidas
01.2022 - Current

Acting MPC2

Australia Post
03.2019 - 12.2021

Mail Sorter

Australia Post
03.2019 - 12.2021

Assistant Manager

Palmerston Hotel
05.2016 - 03.2019

Traffic Auditor

Construct Traffic Management Melbourne
02.2010 - 05.2016

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