Summary
Overview
Work History
Education
Skills
Timeline
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Mary-Jane McLaughlin

Ultimo,NSW

Summary

Highly efficient team member with customer service experience across a range of hospitality and leisure environments. Further experience of working in a team from 6 years of playing rugby. Well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

3
3
years of professional experience

Work History

Crew Member

McDonald's
07.2021 - 07.2024
  • Worked front counter, drive-thru, took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Director of Communications (Social Media) and Tour

Lancaster University Women's Rugby Union Club
05.2023 - 06.2024
  • Managed communication with players and club followers through regular social media updates.
  • Promoted women's rugby and women's sport as a whole.
  • Designed social media posts and a newsletter to share information about club life, events, and matches.
  • Communicated professionally with a range of external companies during the planning of an overseas tour for players.

Lifeguard and Activities Team Member

Haven Holidays
07.2023 - 11.2023
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR.
  • Monitored safety of guests in and around swimming pool.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Assisted in other areas of the company, including food and beverages when they were short staffed by clearing and cleaning tables and serving food.

Education

Bachelor of Science - Natural Sciences (Biomedicine And Sports Science)

Lancaster University
Lancaster, United Kingdom
06.2026

A Level - Maths, Physics, And Computer Science

St John Rigby College
Wigan, United Kingdom
07.2022

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Clear Communication
  • Problem-Solving
  • Accurate Cash Handling
  • Upselling techniques
  • Cleaning
  • Greeting guests
  • Handling Complaints

Timeline

Lifeguard and Activities Team Member

Haven Holidays
07.2023 - 11.2023

Director of Communications (Social Media) and Tour

Lancaster University Women's Rugby Union Club
05.2023 - 06.2024

Crew Member

McDonald's
07.2021 - 07.2024

Bachelor of Science - Natural Sciences (Biomedicine And Sports Science)

Lancaster University

A Level - Maths, Physics, And Computer Science

St John Rigby College

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