Overview
Work History
Education
Summary
Skills
Timeline
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Mary Le

Bowen,QLD

Overview

6
6
years of professional experience

Work History

Bubble Tea Barista

Bubbly Tea
02.2023 - 02.2025
  • Used POS system to accurately enter orders and process payments.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Promoted additional items with beverages, increasing store sales.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.

Bar Waiter

01.2022 - 02.2022
  • Maintained clean and organized bar area.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
  • Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
  • Poured and prepared mixed drinks for over Number customers daily.
  • Anticipated guest needs and provided proactive service.
  • Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
  • Developed strong rapport with regular patrons, fostering a welcoming atmosphere that encouraged repeat business.
  • Supported fellow team members during peak hours to maintain seamless operations and minimize wait times for guests.
  • Maintained a positive, professional demeanor even during high-pressure situations, promoting a team-oriented work environment.
  • Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
  • Collaborated with bartenders to prepare and serve high-quality cocktails and mixed drinks.
  • Received numerous positive reviews from guests for providing exceptional service, contributing to the bar''s overall reputation.
  • Assisted with bartending duties during high-volume shifts.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Collected dirty flatware and glassware to deliver to sanitizing station.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Provided recommendations for food pairings with selected beverages enhancing the overall dining experience for guests.
  • Received over Number beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
  • Displayed extensive knowledge of drink ingredients, preparation techniques, glassware selection, allowing customers to make informed decisions about their orders.
  • Increased bar revenue by upselling premium beverages and promoting special offers.
  • Participated in staff meetings and training sessions to continuously improve skills and stay up-to-date on industry best practices.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Ensured responsible alcohol service, adhering to local laws and regulations regarding age verification and intoxication levels.
  • Exceeded daily sales targets consistently through effective upselling strategies and personalized service.
  • Demonstrated proficiency in using point-of-sale systems for accurate order processing and payment handling.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items, and recorded order information.
  • Checked guests' identification before serving alcoholic beverages.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Increased sales significantly by upselling higher-end products to customers.

Call Center Sales Representative

Service Stream Communications
01.2019 - 01.2021
  • Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
  • Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
  • Developed long-term relationships with customers by providing exceptional service and tailored solutions.
  • Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
  • Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Exceeded sales targets through effective planning and goal setting.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Set and achieved company defined sales goals.
  • Negotiated prices, terms of sales and service agreements.
  • Informed customers of promotions to increase sales productivity and volume.
  • Attended monthly sales meetings and quarterly sales trainings.

Education

High School Diploma -

St Albans Secondary College
Melbourne, VIC

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Skills

  • Positive attitude
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Attention to detail
  • Problem-solving
  • Reliable and dependable
  • Problem-solving abilities
  • Cleaning and sanitizing
  • Multitasking
  • Multitasking Abilities
  • Adaptable and flexible
  • Excellent communication
  • Customer satisfaction
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Cash handling
  • Detail-oriented
  • Hospitality and professionalism
  • Safe food handling
  • Customer interaction
  • Relationship building
  • Equipment cleaning
  • Flexible schedule
  • Team building
  • Cash register operation
  • Cash register operations
  • Task prioritization
  • Food serving and preparation
  • Self motivation
  • Available weekends
  • Espresso machine operation
  • Interpersonal skills
  • Analytical thinking
  • Resolving complaints
  • Food presentation
  • Conflict resolution
  • Safe food handling practices
  • Professionalism
  • Quality control
  • Opening and closing procedures
  • Menu memorization
  • Order preparation
  • Payment processing
  • Inventory control
  • Health and safety standards
  • Time management abilities
  • Continuous improvement
  • Physical stamina
  • Adaptability
  • Quality assurance
  • Workstation maintenance
  • Coffee and tea preparation
  • Coffee machinery
  • Customer retention
  • Supply restocking
  • POS systems
  • Performance improvements
  • Professional demeanor
  • Problem-solving aptitude
  • Product advertising
  • Persuasive sales
  • Food storage management
  • Product promotion
  • Display maintenance
  • Coffee grinding
  • Negotiation tactics
  • Upselling
  • Front of house operations
  • Upselling techniques
  • Stress management
  • Beverage preparation
  • Order management
  • Sales techniques
  • Order processing
  • Food safety practices

Timeline

Bubble Tea Barista

Bubbly Tea
02.2023 - 02.2025

Bar Waiter

01.2022 - 02.2022

Call Center Sales Representative

Service Stream Communications
01.2019 - 01.2021

High School Diploma -

St Albans Secondary College

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Mary Le