Mary Loar
Melbourne,VIC
Summary
Proven in enhancing customer experiences and streamlining operations, my tenure at Max Brenner Chocolate Bar showcased my expertise in espresso preparation and exceptional customer service. Leveraging hospitality service expertise and inventory management skills, I consistently contributed to positive outcomes, including increased customer satisfaction and efficiency in high-volume settings. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
2
2
years of professional experience
Work History
Barista, Food Server, Cafe Assistant
Max Brenner Chocolate Bar
03.2022 - 12.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
Community Leader Volunteer
Epping Secondary College
02.2021 - 11.2022
- Boosted public awareness of available resources, services, and assistance programs by creating informative materials, social media campaigns, and website content.
- Increased volunteer participation by developing targeted recruitment strategies and outreach efforts.
- Collaborated with other local organizations to develop comprehensive solutions to pressing issues affecting the community.
- Empowered youth in the community through mentorship programs, workshops, and educational opportunities.
- Encouraged a strong sense of community pride by organizing events that celebrated local history or culture.
- Evaluated the success of various programs and initiatives within the community through data collection, analysis, and reporting to ensure continuous improvement and effectiveness.
- Enhanced community engagement by organizing and leading local events and initiatives.
- Played an instrumental role in fostering intergenerational connections between community members by partnering with local schools, senior centers, and other relevant stakeholders to create opportunities for interaction and shared experiences.
- Supported families in need through coordinating food drives, clothing donations, or financial assistance programs within the community.
- Assisted in the development of long-term community improvement plans by engaging residents in discussions about their needs and priorities.
- Improved overall community safety by implementing neighborhood watch programs and coordinating with local law enforcement agencies.
Intern
Person Work Inspiration
08.2022 - 10.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Prepared project presentations and reports to assist senior staff.
- Enhanced project visibility by maintaining up-to-date project status reports.
Women's Leadership
ABCN Bussiness Partnering With Education
02.2022 - 05.2022
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Developed and maintained strong relationships with community resources for successful referrals.
- Utilized evidence-based practices to provide effective interventions for clients.
- Facilitated psychoeducational classes to help clients develop life skills.
- Implemented community outreach programs to promote mental health awareness.
Barista, Trainee
McDonald's Restaurant
09.2020 - 03.2022
- Prepared specialty beverages according to specific requests from clients, showcasing adaptability and attention to detail.
- Enhanced team efficiency by assisting with inventory management and restocking supplies as needed.
- Developed strong rapport with customers, fostering repeat business and loyalty to the establishment.
- Maintained strict adherence to food safety guidelines, ensuring a clean and sanitary workspace at all times.
- Reduced customer wait times by quickly preparing orders while maintaining high-quality standards in drink presentation.
- Adhered diligently to health protocols regarding allergens or sensitivities, ensuring customer safety during their visits.
- Boosted sales through upselling menu items and promoting seasonal specials.
- Continuously expanded product knowledge to provide informed recommendations for customers seeking guidance on beverage choices.
- Streamlined order processing by efficiently operating the point-of-sale system and handling cash transactions accurately.
- Participated in regular team meetings, contributing ideas for improving store operations or addressing challenges faced within the workplace setting.
- Fostered strong relationships with suppliers, ensuring timely delivery of essential stock items for uninterrupted service offerings.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Education
Bachelor of Science - Psychology (Honours)
Victoria University
Melbourne, VIC01.2027
High School Diploma -
Epping Secondary College
Melbourne 11.2023
Skills
- Friendly and outgoing
- Food Preparation
- Menu Memorization
- Hospitality service expertise
- Coffee machinery
- Professional Demeanor
- Inventory Management
- New Hire Training
- Performance Improvement
- Latte art
- Espresso preparation
- Up-selling
- Excellent math skills
- Conflict Mediation
- Ordering Procedures
- Retail Management
- Time Management
- Customer Service
Accomplishments
- Memorized ingredients and recipes for [Number] specialty drinks.
- Resolved product issue through consumer testing.
Additional Information
References;
Atoar Majuan
Shift manager - Wollert McDonald's
0414707054 - atoarmajuan@gmail.com
Alexandra Drohan
Community Volunteering Supervisor/Year Level Coordinator - Epping Secondary College
0422901159 - alexandra,drohan@education,vic,gov,au
Dean Malcolm
Person Work Inspiration Supervisor - Epping Secondary College
043859211 dean.malcolm@education.vic.gov.edu
Natalie Bourke Manager/Supervisor
0474222574 npkbourke@gmail.com
Timeline
Intern
Person Work Inspiration
08.2022 - 10.2022
Barista, Food Server, Cafe Assistant
Max Brenner Chocolate Bar
03.2022 - 12.2022
Women's Leadership
ABCN Bussiness Partnering With Education
02.2022 - 05.2022
Community Leader Volunteer
Epping Secondary College
02.2021 - 11.2022
Barista, Trainee
McDonald's Restaurant
09.2020 - 03.2022
Bachelor of Science - Psychology (Honours)
Victoria University
High School Diploma -
Epping Secondary College
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