Mary Lum
Horningsea Park,NSW
Summary
Results-driven Supervisor with experience managing and directing all aspects of operations. Practiced in planning & executing projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
21
21
years of professional experience
Work History
Supervisor
Healthshare NSW, Liverpool Hospital
Liverpool
05.2017 - Current
- Directed and supervised the team in daily operations in a busy healthcare environment, and coordinated staff schedules to optimize customer care and resource allocation.
- Trained new employees on hospital policies and procedures including safety. Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Implemented quality control measures to ensure compliance with health standards.
- Recruited, hired, trained, mentored, coached, evaluated staff as necessary.
- Facilitated communication between departments to enhance workflow efficiency.
- Assisted in resolving concerns to improve service delivery.
- Monitored inventory levels and coordinated supply orders for department's supplies.
- Led team meetings to discuss operational challenges and solutions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Prepared and maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Performed regular inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
- Streamlined workflow processes, reducing project completion times.
- Negotiated with vendors and suppliers to secure cost effective resources.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Completed all necessary administrative duties including rostering schedules for the team.
Leading Hand
Liverpool Hospital
Liverpool
11.2013 - 04.2017
- Led daily operations in general services team to ensure smooth workflow.
- Coordinated team activities and supported staff in high-pressure environments.
- Assisted in training new employees on protocols, procedures and safety standards.
- Communicated effectively with hospital professionals to address customer needs.
- Ensured compliance with hospital policies, and work guidelines were consistently applied.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Ensured all safety procedures were followed and maintained a safe working environment for staff.
- Monitored the progress of work against set objectives, taking corrective action where necessary.
- Collaborated with team members and other departments in order to resolve operational issues quickly and efficiently.
- Completed all administrative duties relating to the job in a timely manner.
Hospital Assistant
Liverpool Hospital
Liverpool
11.2004 - 10.2013
- Maintained cleanliness and good hygiene in all areas of the hospital as assigned.
- Ensured all infection control protocols and guidelines were safely and correctly followed at all times while cleaning duties were performed.
- Monitored inventory of cleaning supplies and restocked as needed.
- Documented all completed tasks as requested by supervisor.
- Collaborated with team members to ensure smooth workflow in the hospital environment.
Skills
- Workflow management and optimization
- Team collaboration
- Compliance
- Inventory management
- Staff training and development
- Quality control
- Customer service
- Time management
- Effective communication
- Problem solving
- Safety protocols
- Project management
- Inventory control
- Relationship building
- Attention to detail
- Verbal and written communication
- Operations management
- Staff management
- Policy enforcement
- Waste reduction
- Training and mentoring
- Task delegation
- Processes and procedures enforcement
- Decision-making
- Goal oriented
Accomplishments
Corporate Member of the Year 2021, Liverpool Hospital
Timeline
Supervisor
Healthshare NSW, Liverpool Hospital
05.2017 - Current
Leading Hand
Liverpool Hospital
11.2013 - 04.2017
Hospital Assistant
Liverpool Hospital
11.2004 - 10.2013