MARY LUZ CEDILLO
Melbourne,VIC
Overview
4
4
years of professional experience
1
1
Certification
Work History
Support Worker
Hireup
01.2023 - Current
- Company Overview: Hireup is an online company that allows support workers to connect with clients online and best suited to their abilities. using a 'booking' system in order for clientsand support works to be connected.
- Supported and utilised clients' support/ care plans
- Effectively listened to all clients needs transported clients
- Provided clients with support and guidance in their everyday lives and activities
- Collaborated with external support networks.
- Followed and implemented companies policies and procedures.
Intake Officer
Anglicare
10.2024 - 02.2025
- Assessing client needs and taking initial intake to access services
- Work individually with clients from various cultures, nationality's & circumstances
- Utilised cultural sensitivity knowledge in assisting clients
- Shadowed a qualified case manager and also assisted performing duties to assist clients
Mentor
Wellbeing team- local primary school
11.2023 - 04.2024
- Assessing client needs and creating goals for each client conducting counselling interviews with individuals
- Abide by child-safe standards and ACWA guidelines
- Observing children and identifying their strengths, problems or areas for improvement.
- Interacted with teachers to monitor and develop plans
Customer Service Representative
Fletcher Jones Australia- Ashburton and Collins street
01.2022 - 01.2023
- Approach customers and sell products
- Process customer payments, refunds and exchanges
- Maintain window display and signage
- Resolve customer enquiries and complaints
- Ensure products were presentable and clean
- Receive deceivers and conduct stock refills
- Achieve daily sales targets
Junior Beauty Therapist/ Receptionist
Ella Bache Doncaster
01.2022 - 01.2022
- Posted at the reception desk, received phone calls, entered appointments and collected payments for services and products.
- Helped customers feel relaxed and comfortable through conversation and atmosphere.
- Waxed clients' various bodies using soft and hard waxes. assisted management and staff when required
- To carry out transactions with various modes of payment data entry, filling and achieving to maintain records.
Customer Service Representative
Staretk Australia – The Good Guys.
01.2021 - 01.2022
- Responded to customer enquiries across multiple channels, including Outlook, phone, and live chat
- Used CRM software (Salesforce) to manage customer interactions, track issues, and update client records
- Provided timely and accurate information to clients regarding products, services, and account details
- Collaborated with management and internal teams using Microsoft Teams to resolve customer issues and escalate when necessary
- Maintained a high level of professionalism and customer satisfaction in all interactions
- Logged and tracked customer feedback to help improve service processes and client experience
- Handled multiple inquiries efficiently while maintaining attention to detail and service quality
Education
Diploma Of Community Services -
Chisholm Institute
Skills
- Active listener
- Empathy and compassion detailed orientated
- Time management skills
- Cultural Competency
Certification
- CPR
- First Aid
- Police Check
- Working With Childrens Check
- RSA
- NDIS Checks
LANGUAGES
English
Tagalog
Timeline
Intake Officer
Anglicare
10.2024 - 02.2025
Mentor
Wellbeing team- local primary school
11.2023 - 04.2024
Support Worker
Hireup
01.2023 - Current
Customer Service Representative
Fletcher Jones Australia- Ashburton and Collins street
01.2022 - 01.2023
Junior Beauty Therapist/ Receptionist
Ella Bache Doncaster
01.2022 - 01.2022
Customer Service Representative
Staretk Australia – The Good Guys.
01.2021 - 01.2022
Diploma Of Community Services -
Chisholm Institute
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