Mary Maker
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representatives
HAYS Group
04.2024 - 08.2024
- Handled inbound and outbound calls, resolving customer inquiries and issues promptly.
- Escalated complex customer issues to ensure timely resolution and customer satisfaction.
- Provided detailed information about products and services, enhancing customer knowledge.
- Adhered strictly to company policies, maintaining compliance and operational efficiency.
Pick Packer
LSG
01.2022 - 02.2023
- Restocked items when necessary
- Assisted in reorganization of products in warehouse
- Checked picked orders, selected proper box size, packed, and prepared for shipping
- Attached packing slips when needed
- Loading packages onto delivery vehicle
- Clean rooms or work areas
- Streamlined packing processes, selected appropriate packaging, and prepared shipments for timely delivery, enhancing customer satisfaction.
- Coordinated with team members to maintain clean work areas, fostering a safe and productive environment for all warehouse operations.
Online Team Member
Coles
01.2021 - 01.2022
- Working cooperatively in a team environment efficiently
- Assisted customers by answering questions and fulfilling requests
- Fostered team synergy in online order fulfillment, enhancing customer satisfaction through swift, accurate deliveries and proactive issue resolution.
Customer Service Team Member
Hungry Jacks
01.2019 - 01.2021
- Providing excellent customer service
- Taking patron orders and communicating orders accurately
- Responsible for the front counter and drive through section
- Cashier duties (cash & EFTPOS transactions)
- Working in fast paced environment through rush hour periods
- Delivered exceptional customer service, efficiently managed orders, and thrived in high-pressure environments, enhancing overall patron satisfaction.
Pizza Server
Rolling Dough Pizza House
01.2019 - 01.2019
- Crafted delicious pizzas, ensuring customer satisfaction through prompt service and quality control, while maintaining a clean kitchen environment.
Education
Year 12 -
Catholic Regional college Sydenham
01.2021
Skills
- Customer service
- Physically fit
- Communication
- Manual work
- Time management
- Fast learning
- Working under pressure
- Active listening
- Critical thinking
- Conflict resolution
- Complaint handling
- Teamwork
- Digital literacy
- Problem solving
Timeline
Customer Service Representatives
HAYS Group
04.2024 - 08.2024
Pick Packer
LSG
01.2022 - 02.2023
Online Team Member
Coles
01.2021 - 01.2022
Customer Service Team Member
Hungry Jacks
01.2019 - 01.2021
Pizza Server
Rolling Dough Pizza House
01.2019 - 01.2019
Year 12 -
Catholic Regional college Sydenham
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