Mary Munoz
Darwin,NT
Summary
Professional, with solid training in Business Administration with 8+years of work experience in Customer Service. Characterized by an enthusiastic and good communication. Oriented towards teamwork and exceeding goals in fast-paced, multicultural and demanding environments.
Overview
13
13
years of professional experience
Work History
Slot Attendant
Mindil Beach Casino Resort
Darwin City, Northern Territory
06.2024 - Current
- Assisted customers in understanding how to use different types of gaming machines.
- Collected money from players and paid out winnings when necessary.
- Cleaned up glasses around the slots area in order to maintain a tidy and safe environment for patrons.
- Completed speedy and accurate repairs to maintain machines.
- Promoted loyalty club membership.
- Identified slot machine issues, completing basic repairs, and communicating with maintenance personnel to schedule more extensive repair work.
Assistant Deputy Manager of Business Banking
Banco de Credito del Peru
Lima, Peru
01.2020 - 03.2023
- Commercial management and planning of a portfolio of medium-sized companies with an active balance greater than $30M and average annual sales exceeding $4.5M per company.
- Maintain long-term business relationships with customers to establish the company as their primary financial partner.
- Preparation of commercial proposals for the renewal and/or creation of credit lines and specific operations (leasing, medium-term financing).
- Ongoing monitoring of the portfolio to identify business opportunities and potential risk alerts, aimed at reducing provisions and bad debts.
- Maximize cross-selling of financial and transactional products, based on client needs (active and passive products, and investments).
Sales Assistant
DIVEMOTOR
CUSCO, PERU
09.2018 - 12.2019
- Consolidate and organize the visit reports for each commercial advisor in the region.
- Track and show the progress of unit sales to management.
- Coordinate the updating and replenishment of the region's lineup to ensure the display of the units.
- Prepare and record the data provided by banks and clients to keep the Sales Report updated.
Senior Executive
Banco Internacional del Peru
Lima, Peru
01.2015 - 05.2018
- Maintain regular contact with 100% of the assigned portfolio: 520 premium/high-value clients.
- Follow up on customer requests and complaints to provide personalized and prompt service.
- Advise clients and conduct multi-product sales (mortgage loans, vehicle loans, loans, credit cards, salary accounts, long-term deposits, etc.). To increase cross-selling and achieve established goals.
Bank Teller
Banco Internacional del Peru
Lima, Peru
05.2012 - 04.2016
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Sell banking products: credit cards, vehicle loans, mortgage loans, and personal loans.
Education
Bachelor of Business Administration -
Universidad Peruana De Ciencias Aplicadas
Peru04-2018
Degree in Banking And Tax Administration
Insituto De Formacion Bancaria
Peru12-2013
Skills
- Sales experience
- Client Relationship Management
- Conflict Resolution & Customer Satisfaction
- Customer Retention Strategies
Timeline
Slot Attendant
Mindil Beach Casino Resort
06.2024 - Current
Assistant Deputy Manager of Business Banking
Banco de Credito del Peru
01.2020 - 03.2023
Sales Assistant
DIVEMOTOR
09.2018 - 12.2019
Senior Executive
Banco Internacional del Peru
01.2015 - 05.2018
Bank Teller
Banco Internacional del Peru
05.2012 - 04.2016
Bachelor of Business Administration -
Universidad Peruana De Ciencias Aplicadas
Degree in Banking And Tax Administration
Insituto De Formacion Bancaria
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