Mary Newell
Moama,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
Work History
Customer Service Representative and Area Manager
Sureway Employment And Training
02.2013 - 12.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Owner Operator
Self Employed
04.1990 - 05.1999
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
Education
Graduate Diploma in Education, Integrated Services -
Latrobe University Bendigo
12.1999
Skills
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Needs Assessment
- Customer Account Management
- Courteous with Strong Service Mindset
- Customer Retention Strategies
Timeline
Customer Service Representative and Area Manager
Sureway Employment And Training
02.2013 - 12.2016
Owner Operator
Self Employed
04.1990 - 05.1999
Graduate Diploma in Education, Integrated Services -
Latrobe University Bendigo
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