Overview
Work History
Education
Skills
Timeline
Generic

Mary Ngaoire

Overview

12
12
years of professional experience

Work History

Retail Assistant - Electrical

Myer Pty Ltd
02.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Used in-store system to locate inventory and place special orders for customers.
  • Recommended complementary purchases to customers, increasing revenue.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Increased sales and customer satisfaction through personalized servicing.

Retail Assistant - Childrenswear/Hub

Myer Pty Ltd
09.2022 - Current
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Online Fulfilment and Logistics

Myer Pty Ltd
07.2011 - 11.2022
  • Selected and filled orders from stock to fulfill customer requirements.
  • Followed procedures at all times for personal and team safety.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
  • Loaded packages in delivery trucks to assist with physical delivery of products to customers.
  • Segregated and processed incoming stock and materials to prepare for storage or shipment.
  • Operated forklifts and pallet jacks to safely transport and manage materials to and from warehouse.
  • Drove customer satisfaction by successfully completing all returns quickly.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Followed orders precisely for correct items, sizes and quantities.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.

Education

Bachelor of Arts - Anthropology

University of Auckland
Auckland, NEW ZEALAND

Skills

  • Brand Awareness Generation
  • Cash Register Operation
  • Payment Processing
  • POS Systems
  • Customer Assistance
  • Upselling Strategies
  • Retail Transactions Processing
  • Complex Problem-Solving
  • Strong Communication and Interpersonal Skills
  • Credit and Cash Transactions

Timeline

Retail Assistant - Electrical

Myer Pty Ltd
02.2023 - Current

Retail Assistant - Childrenswear/Hub

Myer Pty Ltd
09.2022 - Current

Online Fulfilment and Logistics

Myer Pty Ltd
07.2011 - 11.2022

Bachelor of Arts - Anthropology

University of Auckland

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Mary Ngaoire