Mary Ngaoire
Overview
12
12
years of professional experience
Work History
Retail Assistant - Electrical
Myer Pty Ltd
Shop M008/167-191 Robina Town Centre Dr, Robina QL
02.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Increased sales and customer satisfaction through personalized servicing.
Retail Assistant - Childrenswear/Hub
Myer Pty Ltd
Shop M008/167-191 Robina Town Centre Dr, Robina QL
09.2022 - Current
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Online Fulfilment and Logistics
Myer Pty Ltd
Shop M008/167-191 Robina Town Centre Dr, Robina QL
07.2011 - 11.2022
- Selected and filled orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
- Loaded packages in delivery trucks to assist with physical delivery of products to customers.
- Segregated and processed incoming stock and materials to prepare for storage or shipment.
- Operated forklifts and pallet jacks to safely transport and manage materials to and from warehouse.
- Drove customer satisfaction by successfully completing all returns quickly.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Followed orders precisely for correct items, sizes and quantities.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Education
Bachelor of Arts - Anthropology
University of Auckland
Auckland, NEW ZEALANDSkills
- Brand Awareness Generation
- Cash Register Operation
- Payment Processing
- POS Systems
- Customer Assistance
- Upselling Strategies
- Retail Transactions Processing
- Complex Problem-Solving
- Strong Communication and Interpersonal Skills
- Credit and Cash Transactions
Timeline
Retail Assistant - Electrical
Myer Pty Ltd
02.2023 - Current
Retail Assistant - Childrenswear/Hub
Myer Pty Ltd
09.2022 - Current
Online Fulfilment and Logistics
Myer Pty Ltd
07.2011 - 11.2022
Bachelor of Arts - Anthropology
University of Auckland