Mary Oli
Griffith,Solomon Islands
Summary
Professional care worker with practical experience in providing support and assistance. Adept at collaborating with team members to ensure comprehensive and responsive care. Skilled in personal care, and effective communication. Reliable and adaptable, consistently meeting needs of clients and colleagues alike.
Compassionate, possesses gentle touch and caring attitude on treating people with dignity and respect. Expertise in person centred care. Collaborative team player with strong clinical and interpersonal skills. Available for full-time job.
Overview
9
9
years of professional experience
Work History
Care Worker
Pioneers Lodge - Griffith
Griffith, NSW
10.2023 - Current
- Provided compassionate support to residents, ensuring comfort and emotional well-being.
- Assisted with daily living activities, promoting independence and dignity among clients.
- Collaborated with healthcare professionals to implement personalized care plans effectively.
- Maintained accurate documentation of residents' progress and health changes.
- Trained new staff on operational procedures and resident care best practices.
- Monitored vital signs and reported any changes to nursing staff promptly.
- Ensured compliance with health and safety regulations in all caregiving tasks.
- Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
- Managed clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanor.
- Aided clients during transfers between beds, chairs or other positions ensuring proper body mechanics were utilized to prevent injuries.
- Fostered a safe, comfortable environment for patients by maintaining clean and organized living spaces.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Developed strong relationships with patients'' families, keeping them informed about progress and addressing concerns as needed.
- Implemented strategies for managing challenging behaviors in patients with dementia or other cognitive impairments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with end-of-life care.
Meat Process Worker
Baiada Poultry
Hanwood, NSW
07.2023 - 10.2023
- Operated and maintained meat processing machinery to ensure efficient production flow.
- Prepared and packaged meat products following safety and hygiene standards.
- Collaborated with team members to optimize workflow and minimize downtime.
- Maintained clean work environment in accordance with health regulations and company policies.
- Demonstrated adaptability by quickly adjusting to changes in work schedules or job assignments based on fluctuating production demands.
- Increased overall productivity with thorough equipment maintenance, timely cleaning, and regular sharpening of tools.
- Adhered to all safety regulations, resulting in a reduced number of workplace accidents and injuries.
- Trimmed fat and removed bones for high-quality, well-presented cuts of meat.
Casino Table Games Dealer
Coral Sea Resort
Honiara, Solomon Islands
07.2020 - 05.2021
- Dealt various table games, ensuring adherence to gaming regulations and house rules.
- Provided exceptional customer service, creating a welcoming atmosphere for players.
- Monitored game flow and maintained accurate chip counts throughout gameplay.
- Collaborated with team members to enhance overall efficiency during peak hours.
- Assisted new players by explaining rules and strategies, increasing their confidence and enjoyment at the table.
- Maintained professional appearance while adhering to casino dress code policies, projecting a polished image that enhanced overall guest experience.
- Utilized strong interpersonal skills to build relationships with both novice and experienced players, fostering a welcoming atmosphere for all guests.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Collaborated closely with other casino team members, including security and customer service staff, to ensure seamless coordination of guest experiences throughout their visit.
- Managed gaming chips accurately, ensuring proper payouts for winning bets and precise collections of losing bets.
- Monitored players behavior, taking appropriate action against rule violations.
- Handled and shuffled cards and playing pieces to maintain game integrity.
F & B Attended
Heritage Park Hotel
Honiara, Solomon Islands
03.2019 - 03.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
Restaurant Waitress
IRON BOTTOM SOUND HOTEL
Honiara, Solomon Islands
02.2016 - 07.2018
- Provided exceptional customer service, ensuring guest satisfaction throughout dining experience.
- Managed multiple tables efficiently, prioritizing tasks to enhance workflow and service speed.
- Assisted in training new staff on menu offerings and service protocols to maintain quality standards.
- Collaborated with kitchen staff to ensure timely order delivery and resolve any discrepancies.
- Resolved customer complaints professionally, enhancing overall guest experiences and retention efforts.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations consistently.
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Completed credit payments via card processing systems.
- Adhered to strict hygiene standards when handling food items and setting tables according to restaurant guidelines.
- Handled high-pressure situations gracefully, addressing customer concerns professionally and promptly.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Reduced errors in order processing by double-checking each ticket before submitting it to the kitchen staff.
- Assisted in training new waitstaff, sharing best practices for excellent service and efficiency.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
CERTIFICATE IV IN INDIVIDUAL SUPPORT AGING -
TAFE NSW
Griffith, NSW12.2025
CERTIFICATE III IN INDIVIDUAL SUPPORT AGING -
TAFE NSW
Griffith09.2024
TERTIARY EDUCATION/TRAINING - Quality Customer Service
SOLOMON HOST
Honiara, Solomon Islands TERTIARY EDUCATION/TRAINING - Introduction To Hospitality & Tourism
SOLOMON HOST
Honiara, Solomon Islands HIGH SCHOOL EDUCATION -
HONIARA HIGH SCHOOL
Honiara, Solomon Islands KING GEORGE VI NATIONAL SECONDARY SCHOOL
Honiara, Solomon Islands KINDERGARTEN/PRIMARY EDUCATION -
BISHOP EPALLE CATHOLIC SCHOOL
Honiara, Solomon Islands Skills
- Meal preparation
- Housekeeping tasks
- Compassionate care
- Behavioral support
- Mobility support
- Nutrition monitoring
- Client confidentiality
- Cultural sensitivity
- Personal care assistance
- Adaptive equipment use
- Multitasking and organization
- Personal hygiene assistance
- Elderly care
- First aid and safety
- Time management
- Respectful and compassionate
- Documentation
Timeline
Care Worker
Pioneers Lodge - Griffith
10.2023 - Current
Meat Process Worker
Baiada Poultry
07.2023 - 10.2023
Casino Table Games Dealer
Coral Sea Resort
07.2020 - 05.2021
F & B Attended
Heritage Park Hotel
03.2019 - 03.2020
Restaurant Waitress
IRON BOTTOM SOUND HOTEL
02.2016 - 07.2018
CERTIFICATE IV IN INDIVIDUAL SUPPORT AGING -
TAFE NSW
CERTIFICATE III IN INDIVIDUAL SUPPORT AGING -
TAFE NSW
TERTIARY EDUCATION/TRAINING - Quality Customer Service
SOLOMON HOST
TERTIARY EDUCATION/TRAINING - Introduction To Hospitality & Tourism
SOLOMON HOST
HIGH SCHOOL EDUCATION -
HONIARA HIGH SCHOOL
KING GEORGE VI NATIONAL SECONDARY SCHOOL
KINDERGARTEN/PRIMARY EDUCATION -
BISHOP EPALLE CATHOLIC SCHOOL