Mary Prater
Blaxland
Summary
I'm dedicated to creating personalized customer experiences and going above and beyond for customers and my teammates. I pride myself on being a fast learner, someone with great time management, and a diligent worker.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Einsteins Bros Bagels
03.2022 - 02.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Completed cash and credit card transactions accurately using POS software.
- Managed staff hiring, training and supervision.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food and drinks according to standard recipes with requested changes for customer satisfaction.
Delivery Driver
DoorDash
05.2021 - 07.2022
- Completed on-time deliveries by choosing the best and most efficient routes.
- Delivered food to customer doorsteps and business offices.
- Maintained an upbeat, positive attitude in a busy, customer-focused environment.
- Read maps, followed oral, and written instructions, and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Sales Associate
The Exchange
08.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Prepared merchandise for the sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cake Decorator
Slices Fabulous Pastries
02.2019 - 11.2020
- Designed specialty cakes and cheesecakes in a timely manner.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept the work area safe and sanitized by washing utensils, tools, and countertops.
- Managed material inventory and ordered new materials when needed.
- Verified the accuracy of orders while meeting strict deadlines for producing completed products.
- Used various baking and decorating equipment such as mixers, carving tools, and confectionery products.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
Education
High School Diploma -
Alpha Omega Homeschool
Cleveland03.2016
Skills
- New Hire Training
- Sales Expertise
- Excellent Memory
- Food Preparation and Safety
- POS System Operations
- Coffee Machinery
- Team Player
- Time Management
Timeline
Shift Supervisor
Einsteins Bros Bagels
03.2022 - 02.2025
Sales Associate
The Exchange
08.2021 - 01.2022
Delivery Driver
DoorDash
05.2021 - 07.2022
Cake Decorator
Slices Fabulous Pastries
02.2019 - 11.2020
High School Diploma -
Alpha Omega Homeschool
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