Mary Riki-Wilkes

• Oversee and manage the clinical care provided to residents. Maintain quality of care, ensuring regulatory compliance, and fostering a safe and comfortable environment for residents.
• Provide leadership and role modeling, are accountable for managing human and material resources in the facility.
• Treatments and procedures, medication, nutrition, and hydration, pressure care management.
• Assist in obtaining health providers and arranging appointments.
• Assist team to obtain specialized therapy services.
• Nursing services assist the team in completing resident assessments, clinical reviews, providing advice on wound, diabetes, and other chronic disease management, behavior management, identifying and documenting changes to resident health status, developing care plans and strategies, liaising with residents and families on care issues, including family meetings.
• Clinical Management, supervise, and manage clinical team. Develop and implement clinical care plans, ensuring residents receive appropriate, individualized care. Monitor the health status of residents, assess needs, and collaborate with the clinical and quality team to adjust care plans accordingly. Ensure the administration of medications and treatments adheres to established protocols and regulations.
• Quality assurance maintains and enhances the quality of care by conducting regular assessments, audits, and performance evaluations. Collaborate with the quality team in implementing evidence-based practices and best-in-class standards for clinical care. Enforce policies and procedures that align with regulatory requirements and industry standards.
• Staff management.
• Regulatory compliance.
• Collaboration with all departments.
• Budget management.
• Emergency response develops and implements response plans and protocols.

• Promoting and coordinating the care division of the facility for the delivery of high-quality consumer care.
• Providing oversight of compliance with all federal, state, and local regulations, laws, and standards.
• Maintaining clinical policies and procedures set down by the Clinical Governance and Quality Team.
• Improve policies and procedures through implementation, revision, and evaluation of new protocols.
• Create and implement quality assurance programs to ensure consumer safety and satisfaction.
• Introduce new departmental policies and orient staff to facilitate adoption of changes.
• Monitoring staff in the delivery of consumer care services and best practice.
• Monitoring performance of clinical staff against established metrics.
• Demonstrate leadership of the care services in line with developed philosophies, policies, objectives, and goals of the facility.
• Encourage high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices, and facilitation of a proactive work environment.
• Encourage an appreciation for cultural diversity. Supporting consumers and staff of different cultures, countries, and religious beliefs. Respecting and appreciating each other's differences.
• Oversight of the development of individualized treatment plans for each consumer.
• Facilitating communication between medical personnel, consumers, and their families.

• Worked collaboratively with and under the direction of the Recruitment Manager.
• Service delivery management. Implementing processes established and maintained by the Recruitment Manager.
• Ensuring procedures were in place under the occupational health and safety guidelines, including site visits and associated reports, candidate training, safety and induction.
• Customer relations clients.
• Customer relations candidates investigated work history and documented proof of skills, knowledge and ability, attitude through reference checks and skills testing at interview.
• Training assessment develop and maintain staff competency check lists.
• On site - assessments RN/ENs competencies and support.
• Education and training. Identified education and training needs, kept records updated
• Documentation accuracy and data entry. Fast tract candidates status, utilized appropriate documentation mechanisms to ensure integrity of data. Ensured registration requirements were met including the necessary police clearances, statutory declarations and Visas.
• Communication and privacy maintaining confidentiality, accurately and sensitively managed complaints resolution process. Safety relating to staff management and safe work practices.

• Worked collaboratively with and under the direction of the home care manager.
• Conducted interviews with clients to identify their preferences with respect to in home care services with particular emphasis on care, psychological and social supports,
• Conducted clinical assessments with clients in their homes and developed care plans in consultation with the client and their family.
• Conducted care plan reviews and updated as changes in clinical care requirements were identified.
• Education to clients and families on disease processes and care management options.
• Wound care management and liaised GP, hospital or other health professionals in relating to ongoing management.
• Diabetic, anticoagulant therapy, PEG and porta Cath management alerting appropriate heath care professionals involved.
• Complaints and concerns were managed professionally and ethically. Solutions developed.
• Communicated professionally and developed excellent working rapport with clients, families, staff and other health professionals.
• Maintained clear, detailed records of conversations, interviews, clinical assessments and actions.
• Continuous improvement implementation.

Caninity

FAIR FIELD GRANGE

TOWNSVILLE 15 week CONTRACT

Bolton Clarke

Carrington

PARKINSON 2 month CONTRACT

The Salvation Army

The Cairns Centre

CHAPEL HILL 2 week CONTRACT

Palm Lake Care

Bargara

BUNDABERG 5 week CONTRACT

Catholic Health Care

Vila Maria Eastern Heights

IPSWICH 1 month CONTRACT

Blue Care

Azure Blue

REDCLIFFE 4 month CONTRACT

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